Job Description Summary

Job Description

Roles and Responsibilities

• Host periodic contract reviews with key customers in the assigned portfolio with support of operational owners (Service Directors) and technical owners to present a comprehensive view of contractual services fulfillment for customers sites.
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned portfolio
• Responsible for knowledge of assigned portfolio their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide ongoing technical and business support to assigned customers.
• Prep and lead quarterly business reviews interacting with stakeholders both internally and externally
• Own contract performance recovery plans to include frequent touch points with customer.
• Lead regular portfolio contract margin reviews with company leadership and define strategies for minimizing LDs at sick sites and optimizing contract terms to maximize profitability
• Maintain all CSA related documentation including contracts customer communications and contract performance reports including but not limited to availability guarantee maintenance schedules and TILs.
• Provide Technical Information Letter (TIL)s to the customer
• Respond to the customers technical inquiries
• Provide information and support for implementing CM&Us
• Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facilitys efficiency and profitability
• Maintain unit operating history and parts life history
• Track credit and invoice bonus and LD amounts
• Respond to customer/contract disputes
• Be responsible for Quality and EHS oversight on work performed at assigned customer sites

Required Qualifications

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Services or Functional Management.

Desired Characteristics

• Masters degree from an accredited university or college.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document plan market and execute programs.
• Established project management skills

The base pay range for this position is $140300...00 USD. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for 15 bonus.This posting is expected to close on May 5th 2025.

*The Company pays a geographic differential of 110 120 or 130 of salary in certain areas.

Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.

General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.