Senior Analyst GFO Remittance Processing
Senior Analyst GFO Remittance Processing
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$ 50000 - 65000
1 Vacancy
Job Description
Job Description:
About Our Organization:
Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the worlds largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal Americas largest newspaper by paid circulation; Barrons MarketWatch Mansion Global Financial News Investors Business Daily Factiva Dow Jones Risk & Compliance Dow Jones Newswires OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).
About the Team:
The Remittance Processing team sits in the Global Finance Organization (GFO) at Dow Jones.
About the Role
Under minimum supervision the Senior Analyst will perform specified responsibilities of some diversity related to the departments activities. It involves some independent judgment and a detailed knowledge of the department or company policies. You will maintain records and prepare reports as needed. You work well in a team environment and lead the team to meet productive goals set by the Manager. You will be based in our Chicopee Massachusetts office reporting to the Sr. Manager GFO Remittance Processing
You Will:
- Maintain productivity/quality requirements as related to the business unit goals.
- Open incoming mail/payments and process in Datacap and Verint.
- Handle internal/external customer and vendor contacts.
- Maintain/distribute reports using Excel or Word and Google Forms.
- Be a liaison with IT on system integrity maintenance implementation of new procedures and appropriate testing issues.
- Work with Marketing team Customer Service Team IT Team and Mailing Ops Team.
- Work in Circulation Salesforce for Sub Agency Billing.
- Work in Refund Hub on processing and approving refund check requests.
- Handle payment and refund check research using Verint Filenet JP Morgan Cashpro site.
- Process payment Kickouts in Mosaic Workbench Datacap and Verint.
- Train the team on new processes or ongoing changes to current systems as they arise taking a lead role in any UAT testing that may come up on all systems.
- Handle email Verint account look up/transactions report compilation and equipment operation.
- Demonstrate ability to service internal and external customers as defined within the work unit.
- Maintain productivity and quality requirements as related to business unit goals.
- Support other team functions as needed.
You Have:
- 5 years of experience.
- A professional mindset.
- Strong written and verbal communication skills with attention to detail.
- Prior team/staff Lead experience (preferred).
- Strong MS Word and Excel (can maintain complex spreadsheets) skills and experience working with webbased programs and google forms.
- Ability to handle multiple tasks prioritizing a fluctuating daily work flow.
- Previous experience with Verint (preferred).
- The ability to work in collaboration with immediate and cross functional peers both internally and externally.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
#LIHybrid
Reasonable accommodation: Dow Jones Making Careers Newsworthy We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones FinanceJob Category:
FinanceUnion Status:
NonUnion rolePay Range: $50000 $65000We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Payforperformance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Senior IC
Employment Type
Full-Time
