Internal Communications Culture Engagement Specialist

We have the great privilege of helping patients and families rebuild their lives. Its extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients Ask for Mary they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee from support staff and leadership to clinicians and care providers.

Mary Free Bed is a notforprofit nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient outpatient subacute rehabilitation orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation Mary Free Bed physicians nurses and therapists help our patients achieve outstanding clinical growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed we take pride in our valuesbased culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An interdisciplinary approach and a top team of professionals create everchanging opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that coworkers can be trusted to make the right decision for our family patients staff and community.

• A Proud Tradition. Years of dedicated quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Mary Free Bed Rehabilitation Hospital is seeking a highly organized creative and strategic Internal Communications Culture & Engagement Specialist to join our team. This role is essential in ensuring clear consistent and engaging communication within the organization as well as enabling a staff culture of nondiscrimination. The ideal candidate will be responsible for managing internal channels crafting compelling communications and enhance employee engagement to promote Mary Free Bed culture mission values and goals. Working onsite at our Grand Rapids campus this individual will be generating content to reach teams throughout the system in unique and engaging ways.

Essential Job Responsibilities

• Develop and implement various internal communication strategies that enhance employee engagement promote Mary Free Bed culture mission values and goals.

• Working with existing content development team to gather and distribute highquality written visual and video content for internal platforms including but not limited to internal email SharePoint Workday and employee portal.

• Produce highquality written visual and video content for internal platforms including email employee portal presentations and newsletters. Content should be informative engaging and aligned with the Mary Free Bed brand and voice.

• Plan and execute internal communication campaigns including the launch and roll out of new programs locations partnerships and initiatives.

• Support of leadership messaging and change management initiatives working closely with executive support and chief of staff.

• Plan and execute programs through Mary Free Bed Leadership to support our antidiscrimination culture.

• Manage internal communication channels ensuring they are uptodate userfriendly and effectively reach all team members. This includes intranet SharePoint employee portal email distribution lists digital signage and collaboration tools.

• Work closely with human resources marketing team members employee engagement committees and departments across the system to ensure cohesive communication throughout. Acting as a liaison between departments to gather content and align messaging.

• Develop initiatives to increase and impact employee engagement. This includes engagement and interaction with communication channels surveys interactive content and feedback mechanisms.

• Track and analyze the effectiveness of internal communication strategies and campaigns. Provide regular reports with insights and recommendations for improvement.

• Assist with dissemination of internal communications during crisis situations ensuring clear and timely information is provided across the system.

• Review and edit content for accuracy grammar style tone and voice. Ensuring all internal communications meet the organizations standards and quality.

• Support creation of communications content including press releases blog posts newsletters and speeches. Ensure all content is consistent with our brand voice and messaging.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages coaches and monitors the same in team members. This individual should consistently promote teamwork and direct communication with coworkers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelors Degree in Communications or relevant work experience.

• 3 years of experience in internal communications content creation education training or similar role.

• Exceptional writing editing and storytelling skills.

• Proficiency in using digital communication tools and platforms (content management systems email marketing software intranet Microsoft teams etc..

• Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.

• Creative mindset with a keen eye for detail and design.

• Excellent interpersonal skills with the ability to collaborate effectively with crossfunctional teams.

• Experience with graphic design or video editing is a plus.

• Innovative problem solver.

Physical Requirements for Essential Job Qualification Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3

• Frequently 1/3 to 2/3

• Majority (More than 2/3

Remain in a stationary position: None

Traverse or move around work location: Frequently

Use keyboard: Frequently

Operate or use department specific equipment: Occasionally

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Majority

Transport position and/or exert force: None

Up to 10 pounds:

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds:

Other weight: Up to pounds

Other: None

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Talent Acquisition team at .

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information veteran status disability or other legally protected characteristic.