On-Call Patron Services Assistant
On-Call Patron Services Assistant
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1 Vacancy
Job Description
Position Title:
OnCall Patron Services AssistantPosition Type:
RegularHiring Range:
$22.79 per hour
Pay Frequency:
HourlySCUPresents Performing Arts Center is dedicated to the enhancement of arts
education where artists are central to our creative culture; the advancement of Arts for
Social Justice programs which creates a catalyst for change in our society; and the
development of innovative partnerships diverse programming and outreach
opportunities which serves the needs of Santa Clara University and the community.
Primary Purpose of the Position
The Patron Services technician provides support for the Patron Services Office and events.
This prostaff position is a collaborative member and displays enthusiasm for the
mission vision artistic endeavors programs and initiatives of SCUPresents
Performing Arts Center.
Essential Duties and Responsibilities
Under the supervision of the Patron Services Manager this dynamic position provides a
wide range of customer service and frontofhouse support for SCUPresents
Performing Arts Center.
Specific Responsibilities
Create a welcoming environment and ensure a quality experience for patrons. .
Customer service: Greeting audience members providing information about
the theater and helping patrons with accessibility needs.
Ticket management: Checking tickets and guiding patrons to their seats.
Audience management: Maintaining order settling seating disputes and
ensuring patrons dont use phones or recording equipment during the
performance.
Emergency management: Being a calming presence and communicating with
staff to manage the audience in an emergency.
Other tasks: Selling snacks and programs cleaning up and leading tours.
Other Duties as Assigned.
Key Qualifications
Interest in patron services (box office house management and customer
service).
Must be able to work evening performance shifts and weekends.
Excellent interpersonal customer service problemsolving organizational and
communication skills
Must present a professional demeanor and proper dress when dealing with
clients
Experience with the following is a plus; box office concession sales and
customer relations.
EEO Statement
Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at. The report includes the type of crime venue and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources andand request to speak to Indu Ahluwalia by phone ator by email at
Telecommute
Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
Employment Type
Part-Time
