RCM - Client Account Manager
RCM - Client Account Manager
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Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and techenabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
Required: You must have a minimum of 3 years experience managing accounts in the Revenue Cycle Management space.
Ovation is seeking a dedicated Client Account Manager to ensure our clients receive exceptional services while supporting our business goals and vision. The ideal candidate will excel in building strong relationships with clients during the implementation stage acting as the primary contact for solutionspecific setup. They will work closely with clients to understand their needs ensuring that company and client goals are aligned and achieved. By fostering trust and open communication they will create a positive client experience. Additionally they will oversee and support a team of client service representatives providing training and development to enhance team performance and client satisfaction.
Client Relations:
Required: You must have a minimum of 3 years experience managing accounts in the Revenue Cycle Management space.
Ensure that client needs are being met by the company.
Establish trusted relationships with the client project team key influencers/stakeholders and client executive leadership.
Clearly communicate challenges shortcomings and issues to customers by assessing causes and implications recommending solutions and costs and encouraging shared problem solving.
Develop and communicate a clear vision of customer success and regularly report on the status to all key stakeholders.
Serve as a Subject Matter Expert assigned to revenue cycle implementations ensuring contracted deliverables are met in compliance with contractual terms and aligned with company processes.
Analysis:
Create quarterly and monthly departmental reports to analyze if practice goals are met.
Facilitate all analytical requests from the client and determine if IT assistance is necessary to deliver the analysis.
Frequently review the clients revenue to ensure client expectations are met and identify trends.
Qualifications:
5 years working in the healthcare revenue cycle.
Proven leadership and issue resolution abilities.
Strong software/technology acumen and understanding including basic database principles and data exchange formats.
Knowledge of HIPAA regulations and healthcare terminology.
Proficiency with Microsoft Office Suite.
Good written and oral communication skills; team player.
Experience with EDI and/or healthcare transactions desired.
Preferred Knowledge:
Experience any of the following systems: EPIC Cerner Allscripts etc.
Knowledge of payer/hospital contracts healthcare code sets and RCM analysis.
Required Experience:
Manager
Employment Type
Full-Time
