Call Centre Consultant
Call Centre Consultant
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Job Description
Who we are
Programmed Facility Management is leading provider of asset management facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development supports flexibility and cares about your personal wellbeing and safety.
The Role
A fantastic opportunity is now available for an experienced Call Centre consultant to join our dynamic and friendly team based at Melbourne Airport.
Reporting to the Operations Centre Manager this position:
- Responds to email/phone enquiries
- Raises work orders in Maximo & Promap systems
- Schedules and manages work orders based on priority
- Liaises with trade staff and subcontractors to coordinate attendance to works
- Identifies work order trends
- Ensures works are completed in line with KPIs
Skills and Experience
- Previous experience within a call centre environment preferably from a Facility Management background
- Demonstrated experience in a supervisory or leadership capacity.
- Strong written and verbal skills.
- Ability to multitask through use of multiple systems tools and processes
- Exceptional people skills with an approachable nature
This role offers ongoing support and development a fantastic dedicated team environment attractive remuneration package and potential career opportunities.
If this sounds like your next career move and you meet the above criteria forward your resume and cover letter via the link below.
Employee Benefits
- Attractive rates
- Lead a growing an experienced team
- Long term career potential
- Paid parental leave and great discounts with selected retailers
- An Employee Assistance Program which incorporates a tailored wellbeing initiative
Required Experience:
Contract
Employment Type
Gig
