IT Operations Manager
IT Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Job Type: FullTime Exempt
Headquarters: Springfield MA (Multisite leadership across 100 locations)
Schedule: MondayFriday 9a5p
Salary: Based on Experience
- Manage a highperforming team of field technicians delivering responsive toptier support across our entire service footprint.
- Set clear goals provide steady coaching and drive accountability and morale.
- Partner with IT leadership to track and manage department budgets.
- Monitor expenses streamline vendor billing and ensure financial alignment with organizational priorities.
- Work handinhand with leaders across clinical and administrative teams to shape and implement a tech strategy that drives real impact.
- Build bridges across departments to make IT a proactive partner in care delivery compliance and growth.
- Cultivate a positive inclusive culture where IT professionals thrive.
- Prioritize staff development longterm retention and a sense of purpose.
- Execute infrastructure and support plans in partnership with the CTO.
- Help maintain system stability scalability and security across all siteswhile supporting smart asset tracking and proactive tech upkeep.
- Bring clarity and calm to complexity. Balance strategic vision with realtime problem solving and lead through change with emotional intelligence and integrity.
- 7 years in IT with 3 years in leadership roles managing multisite or distributed teams.
- Experience in healthcare human services or regulated industriesyou know your way around HIPAA EHRs and data security.
- Operational savvy: budgeting vendor management documentation and process improvement.
- A talent for translating tech into peoplefriendly solutions.
- Strong communication strategic foresight and a genuine love of building great teams.
- Generous paid time off
- Health & dental insurance
- 403(B) with employer match
- Tuition assistance & advancement opportunities
- Life insurance and longterm disability coverage
- A techsavvy missiondriven environment where your impact matters
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a nonprofit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
Manager
Employment Type
Full-Time
