Technical Support Engineer
Technical Support Engineer
Posted on :
20-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
WalkMe an SAP Company pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the companys products and services as well as providing customer service and support via phone email and other communication channels. The successful candidate will have a strong technical background excellent problemsolving skills and the ability to communicate effectively with customers and team members.
What Youll Do
- Help troubleshoot and resolve a wide range of technical issues for our customers through email chat and screenshares
- Communicate complex technical information in userfriendly ways to both technical and nontechnical customers
- Communicate customer reported issues internally and triage them to the correct team
- Act as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists
What Youll Bring
- 2 years technical enterprise application support experience (SaaS an advantage)
- A bachelors degree in computer science or related technology field is preferred
- Knowledgeable in HTML jQuery CSS
As this is a position with WalkMe an SAP company either a WalkMe and/or SAP Talent Partner will reach out to you if there is a fit with the job profile.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with the Company for this specific role.
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
