Telecommunications Officer
Telecommunications Officer
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$ 50692 - 51705
1 Vacancy
Job Description
Job Description
The City of MurphysPolice Departmentseeks to add aTelecommunicationsOfficerposition to its dynamic team! Under direct supervision of the Telecommunications Supervisor receives and dispatches requests for police fire ambulance and animal control emergency and nonemergency services.
Job Description
To view the full scope of this opportunity including essential job functionsCLICK HERE!
Schedule Commitment
MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS WEEKENDS AND HOLIDAYS
For application support or to check the status of your application contact Human Resources by emailingExamples of Duties
WORK PERFORMED
- Operates a multiline communication system
- Answer phones and directs callers to the appropriate city employee
- Monitors and broadcasts on communication radio equipment
- Dispatches police fire and emergency medical units and animal control as well as other city departments such as public works and parks and recreation as needed
- Operates various telecommunication multichannel radio equipment and Enhanced 911 system
- Assigns police fire and ambulance support elements to routine/emergency calls for service
- Records all activities and locations of police units and animal control units
- Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
- Provides Emergency Medical Pre & Post Arrival Instructions
- Retrieves Drivers License and Vehicle Registration data from computer system
- Checks for outstanding warrants stolen vehicles and articles
- Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
- Operates video recording closed circuit television and tape logging equipment
- Communicates with the hearing and speech impaired by a teletype system
- Screens and forwards telephone calls for the police fire department and animal control departments
- Is aware of and able to review the citys crime analysis software such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
- Able to operate the citywide locking control system setting opening and closings according to scheduled events
- Develops own knowledge skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
- Operates computers telephones radios recorders and other technical equipment
- Adheres to personnel safety departmental policies and procedures and Administrative Orders
- Performs other related duties as assigned
Typical Qualifications
MINIMUM QUALIFICATIONS
- High School Graduate or General Education Diploma (GED)
- Licensed Telecommunicator or able to obtain license within specified period designated by the Texas Commission on Law Enforcement (TCOLE)
- Valid Texas Class C Drivers License driving record must be in compliance with City policy
PREFERRED QUALIFICATION- Two 2 years of municipal Police Fire and 911 enhanced dispatching experience
- Current Telecommunications License as issued by TCOLE
- Certified Emergency Medical Dispatch
SPECIAL REQUIREMENTS- May be required to pass a drug screen and/or preemployment job performance assessment
- MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS WEEKENDS AND HOLIDAYS
Supplemental Information
KNOWLEDGE SKILLS & ABILITIES
- Must possess a basic knowledge of computer operations stressing accuracy and speed
- Must possess office administration and organizational skills
- Must possess a basic knowledge of computer operations stressing accuracy and speed
- Understands and displays behaviors consistent with servant leadership
- Understands and is conversant in the basics of community oriented policing and Broken Windows Theory
- To perform the essential functions of the job must be able to read and understand conversations communicated in person by telephone and by use of the radio talk write and sit for long periods of time; must be able to enunciate clearly precisely and effectively with a pleasing voice tone quality; make quick and competent decisions; must be able to perform under stress when confronted with emergency critical or dangerous situations; perform a variety of tasks often changing from one task to another of a different nature without loss of efficiency or composure; work without constant supervision; courteously assists citizens and the general public and other employees with situations that are frequently complicated or serious in nature; maintain confidentiality with criminal and investigative information; ability to concentrate on assigned tasks through many distractions
- Is responsible for encouraging and facilitating a harmonious working environment therefore the following interpersonal and personal characteristics are expected:
- Displays enthusiasm for the job which includes attendance performance and conduct;
- Ability to work effectively and cohesively with others;
- Displays courteous respectful and polite demeanor towards coworkers and members of the public; and
- Recognizes the importance of being a team member that creates a positive working environment
PHYSICAL ACTIVITIES REQUIRED
Standing Sitting Walking Lifting Carrying Pushing/Pulling Reaching Handling Fine Dexterity Kneeling Crouching Crawling Bending Twisting Climbing Balancing Vision Hearing Talking
Required Experience:
Unclear Seniority
Employment Type
Full-Time
