Front Desk Agent
Front Desk Agent
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
Holiday Inn Express & Suites Charlotte Ballantyne is looking for Front Desk Agent to join our hospitable family!!
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to the guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
- Keep record of room availability and rate.
- Compute bill collect payments and make changes for guests.
- Make confirm and cancel reservations via all communication avenues.
- Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
- Make reservation transportation or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements
Skills to be successful in the role would include:
- Knowledge of Hotel PMS systems is a plus! We currently are using Hotelkey
- Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
- Cashiering and Cash handling experience.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Attend required meetings.
- Projects and assignments are completed thoroughly professionally and with care.
- Adjusts to highpressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Must have good mathematical and computer skills.
- Relevant training and experience and additional education preferred.
- CPR and first aid training are preferred.
EOE All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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