Custom Services Operations Specialist ADME Remote

SUMMARY

Custom ADME Services & Operations specialist is responsible for providing comprehensive statements of Work (SOW) and ensuring accurate pricing for service offerings. The role also involves direct engagement with internal teams customers and operations to support business growth.

This position will ensure compliance with Environmental Health and Safety (EHS) policies State Departments of Health Good Documentation Practices (GDP) Good Laboratory Practice (GLP) Good Manufacturing Practices (GMP) Good Clinical Practices (GCP) Good Laboratory Practice (GLP) Standard Operating Procedures (SOPs) EMEA and FDA Guidelines general State and Country Regulations such as but not limited to (CLIA CAP USP ISO 9001 USDA regulations HTA license DEA and State Controlled Substance programs) where site appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with operations technical experts legal and clients to prepare statements of work that meet client requirements.
• Calculate pricing for standard and custom service offerings and ensure accurate documentation in Customer Relationship Management (CRM) software.
• Participate in internal and external conference calls as well as execute promotions .
• Assist manager by providing analytical support related to customers study requests scope costing
• Answer process and pricing questions from both internal and external customers.
• Update proposal templates assist with price adjustments for standard services and ensure uptodate information in CRM systems.
• Maintain comprehensive technical knowledge of BioIVTs services on an ongoing basis.
• Engage with 3rd party portal service requests and ensure accurate SOW preparation.

QUALIFICATIONS

• Bachelors Degree and minimum three years of relevant experience preferred. Experience may be substituted for degree.
• Ability to effectively present information to customers clients and internal staff members
• Able to articulate and understand Company products and services.
• Strong analytical and data management skills.
• Excellent communication skills both written and oral.
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.
• Ability to manage multiple projects and priorities in a fastpaced environment.
• Willingness to travel as needed.

Other duties may be assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee may be required to: stand; walk sit stoop kneel crouch crawl speak hear/listen smell display manual dexterity reach with hand and arms. Specific vision abilities required by this job include close vision color vision depth perception and ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A fulltime Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management. While performing the duties of this job frequently required to use personal protective equipment to prevent exposure to hazardous materials. The employee has potential for exposure to fumes airborne particles and toxic or caustic chemicals biohazards flammable liquids risk of radiation. The employee is occasionally required to use equipment with moving mechanical parts with risk of electrical shock and vibration. The noise level in the work environment is usually moderate at times the noise level can be louder and hearing protection may be required. The employee may work both inside and outside in heat/cold wet/humid and dry/arid conditions.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Employees will be required to follow any other jobrelated instructions and to perform other jobrelated duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Continued employment remains on an atwill basis unless otherwise contractually bound.