Assistant Manager - Retail Office

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an awardwinning culture Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank we will work together to help you achieve your career goals just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 fullservice bank branches in Ohio West Virginia Kentucky Virginia Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For inand 2023
• Top Workplaces USA national award inand 2024
• Newsweeks Americas Best Banks 2023 and 2024
• Newsweeks Americas Greatest Workplaces for Women 2025
• U.S. News & World Reports Best Companies to Work For in Banking and in the Midwest

At Peoples Bank we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associates life. Thats why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match employee stock purchase plan various education assistance programs such as student loan and tuition paydown/reimbursement paid vacation and holidays and much more. For full details of our benefits offerings please visit: associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives will be fundamental in your contributing to the teams success as well as the organization.

Job Purpose:

This position assists the Branch Manager in overseeing the day to day operations/activities of the branch. This candidate will help ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust service security and satisfaction to customer and staff. The Assistant Manager will also be responsible in the efforts to develop employees to proactively meet the clients and prospects financial needs through our sales process which focuses on our consultative sales approach whereby we work to uncover identify and deliver products and services to satisfy the clients or prospects financial needs and exceed their expectations.

Job Duties:

• Assists with overseeing the day to day operations/activities of the branch.
• Leading by example through consistently achieve sales results and coaching the PEBO way.
• Maintain a position of trust and responsibility by keeping all clients business confidential.
• Ensures branch associates remain effective sound and engaged both from an operations and sales perspective.
• Assist in finding and developing high quality staff.
• Must be able to establish maintain and grow working relationships with partners.
• Continue building on and maintaining world class service levels.
• Proactively meet the clients financial needs through our sales process.
• Follow operational standards regarding security risk management and compliance.
• Conducts structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success.
• Attract new relationships and retain and expand existing relationships.
• Must be a decision maker with welldeveloped interpersonal skills.
• Must be selfmotivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Respond to customer concerns with unfailing followup and fulfilling their needs and concerns.
• Develop and retain the customer base greet by/use name have knowledge of account ownership and be responsive and timely with correspondence and problem resolution.
• Acquires uses and maintains consumer and business lending product knowledge and abilities to generate and execute loans lines and deposit products.
• Must possess an ability to turn service encounters into dialogue based meetings where other needs can be uncovered.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and crossselling bank products and services to customers.
• Consistently completes required training for all bank and branch policies and procedures.
• Responsible for interpreting documents such as safety rules account documents operating and maintenance instructions consumer and business loan documents and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security risk management and compliance.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
• Ability to interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Consistently meet sales goals.
• Will perform special projects as assigned.

Education Experience and Job Skills:

A successful candidate will be an energetic enthusiastic team player with excellent communication problem solving and customer service cross selling and lending skills. This position requires strong leadership skills great organizational skills and the ability to assist in motivating and developing the branch team; along with following and coaching operational standards.

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Prior job experience with extensive customer contact is required.
• Must have ability to convey bank strategy and technique via the Peoples Coaching Model.
• Must be flexible team player with excellent oral and written communication customer service and crossselling skills.
• Must be able to establish and maintain working relationships with partners at their location and via telephone.
• Must be a decision maker with well developed interpersonal skills to represent the Bank positively in dealing with customers.
• Must be self motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue based meetings where other needs can be uncovered.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Trustworthy and confidential behavior is essential in this role.
• Must have ability to learn computer and mobile device application quickly.
• Must be able to travel (as needed) to attend internal education which in some circumstances could include overnight stay.
• Valid Drivers license.
• Reliable transportation.

Basic Qualifications:

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Valid Drivers license.
• Reliable transportation.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability contact to ask for an accommodation alternative application process or other inquires.