Help Desk Analyst
Help Desk Analyst
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
100 onsite. Staffing the Help Desk to take calls resolve issue and log the transactions into our ticketing system. This includes providing customer service support including answering calls determining the scope of a customer s problem initiating and/or maintaining problem tickets and Incident Reports (IRs) using an online incident management system and intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Required Skills:
Customer Service
Prior IT Help Desk experience with a list of ITSM tools used
Microsoft Windows
Active Directory
Minimum Education: Associates Degree
Customer Service Prior IT Help Desk experience with a list of ITSM tools used Microsoft Windows Active Directory
Education
Bachelors
Employment Type
Full Time
Key Skills
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