Manager - Client Success
Manager - Client Success
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Job Description
Job Title: Manager – Client Success
Location: Hyderabad
About the Company:
A leading player in the corporate catering and hospitality sector committed to delivering exceptional dining experiences and toptier service.
Role Purpose:
As a Manager of Client Success you will play a crucial role in nurturing client relationships ensuring high levels of satisfaction and driving business growth. This position demands strategic thinking excellent communication and strong coordination with internal teams to exceed client expectations.
Key Responsibilities:
1. Client Relationship Management:
o Develop and maintain strong relationships with key clients in the food industry.
o Serve as the primary point of contact for client queries issues and escalations.
o Understand client goals to deliver customized solutions and services.
2. Communication and Coordination:
o Partner with internal teams (sales marketing operations) to ensure smooth service delivery.
o Share client feedback internally to support continuous improvement.
3. Problem Solving and Resolution:
o Handle client concerns effectively and promptly.
o Manage expectations to ensure sustained client satisfaction.
4. Business Development:
o Explore opportunities for growth within current client accounts.
o Suggest new offerings based on client needs and market trends.
o Participate in industry events to strengthen network and market insights.
5. Reporting and Analysis:
o Monitor account metrics including sales performance and client satisfaction.
o Present regular updates and reports to senior management.
Qualifications:
Bachelor’s degree in Business Administration Marketing or a related field (MBA preferred).
10 years of experience in client/account management preferably in the food industry.
Exceptional communication negotiation and relationshipbuilding skills.
Strategic mindset with a proactive approach to problemsolving.
Additional Requirements:
Willingness to travel for client meetings and events.
Resilience under pressure in a dynamic business environment.
Strong awareness of food industry trends and competitive landscape.
Preferred industry backgrounds: QSR/Food Retail Aviation Food Delivery/Aggregators Industrial Catering & Hospitality.
Skills
Proactive, Marketing, Catering, Relationship-building Skill, Relationship Management, Insight, Scala, Excel, Problem Solving, Resilience, Strategic Thinking, Business Development, Account Management, Exceptional Communication, Trends
Employment Type
Full Time
