Mobile Support Analyst - MDM
Mobile Support Analyst - MDM
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Job Description
Job Title: Mobile Support Analyst
Location: Newark NJ
Reports To: Service Desk Manager
Job Type: Long Term Contract
Hours: 8:30 AM to 4:30 PM
Summary
We are seeking a proactive and detailoriented Mobile Support Analyst to provide technical assistance and support for mobile devices and applications used within the organization. The successful candidate will play a critical role in troubleshooting mobile device issues ensuring seamless operation of mobile applications and delivering highquality support to the company.
Key Responsibilities:
- Provide tier1 technical support for mobile devices applications and services ensuring prompt and accurate resolutions to issues.
- Diagnose and resolve mobile application performance issues device malfunctions and connectivity problems.
- Manage mobile operating systems (iOS Android) troubleshooting and device configurations.
- Working Knowledge of Mobile Device Management (MDM) tools. Assist in deploying securing and maintaining mobile devices and applications used within the organization.
- Experience in creating and maintaining user guides FAQs and training materials for mobile device users.
- Assist with the setup and deployment of mobile devices ensuring proper configuration of email network and apps.
- Maintain an inventory of mobile devices and ensure timely replacements and upgrades.
- Work closely with internal IT teams to coordinate mobile app updates patch management and system integrations.
- Ensure mobile devices comply with security protocols including encryption password policies and remote wipe capabilities.
- You will be stationed at the front of our lobby greeting customers as they arrive. Be prepared to assist in high volume of walkins throughout the day.
Education
Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
Experience
- Minimum of 2 years of experience in mobile support IT support or a related technical role.
- Experience with mobile operating systems (iOS and Android) and troubleshooting common devicerelated issues.
- Familiarity with Mobile Device Management (MDM) solutions is a plus.
Skills
- Strong troubleshooting and problemsolving skills.
- Solid understanding of mobile device operating systems and mobile applications.
- Experience with mobile security and compliance policies.
- Good communication skills with the ability to explain technical issues to nontechnical users.
- Ability to work independently and in a collaborative team environment.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
