Ambulatory Apps Principal IT Business Analyst - SFDPH 1054

Duties Include

• Lead peerbased programs with community organizations while overseeing MyChart and Avatar Help Desks including schedules support and training
• Mentor trainees and employees in vocational programs
• Create crosssystem performance reports and dashboards for support case tracking
• Expand vocational program services through stakeholder partnerships
• Develop IT processes for systems supported by vocational programs
• Create and maintain documentation for IT staff
• Manage projects from start to finish including ongoing maintenance
• Support Avatar and Epic EHRs through application troubleshooting testing training and user support
• Provide advanced technical support and vendor escalation for DPH applications
• Assist with EHR implementations and lead system upgrades
• Stay current on EHR developments and regulations
• Serve as liaison between IT and DPH stakeholders while attending relevant meetings
• Build effective working relationships with all stakeholders
• Work onsite 80 or more per week
• Perform other related duties as assigned

DESIRABLE QUALIFICATIONS
The following qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Healthcare IT experience
• Avatar and Epic expertise
• Staff mentoring and vocational program support experience
• Multisystem reporting skills
• Excellent communication and critical thinking abilities
• Ability to prioritize in fastpaced environments
• Supervisory experience

Qualifications :

Education:

An associate degree in business administration public administration information systems economics finance computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty 60 semester or ninety 90 quarter credits/units with a minimum of twenty 20 semester or thirty 30 quarter credits/units in one of the fields above or a closelyrelated field.

Experience:

Five 5 years of experience in the information systems field including system analysis business process design development and implementation of business application solutions or IT project management.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a yearforyear basis (up to a maximum of two 2 years). One 1 year is equivalent to thirty 30 semester units / fortyfive 45 quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Oneyear fulltime employment is equivalent to 2000 hours 2000 hours of qualifying work experience is based on a 40hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:
After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in an assessment that is designed to measure the knowledge skills and abilities in job related areas.

Behavioral Consistency Assessment:(Weight: 100 

Candidates must achieve a passing score on this assessment to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Additional Information :

Certification
The certification rule for the eligible list resulting from this examination will be theRule of 10Scores.

Eligible List/Score Report:
Once you pass the exam you will be placed onto an eligible list and given a score and a rank. For more information visit duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted online at .

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at  The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

• Veterans Preference

• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process please contact the analyst or. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.