Ocean Export Agent

Ensure timely and accurate movement of freight and information while providing exceptional customer service.

Major Duties and Responsibilities
    Ensure smooth and timely freight process flow
    Ensure accurate and timely data entry into our operational system
    Track and Trace Ocean Export Files and reporting
    Meet compliance at all times to regulations internal and external in accordance with government regulations
    Understand department process flow and looking for best practices to improve operational efficiency and productivity
    Ensure all customers standard operating procedures in place and updated in the DLSOPs
    Overseas communications timely responses to emails and requests (internal and external)
    Escalation of problems to Management when necessary
 

Expeditors Core Competencies
This section lists the core businesscritical skills knowledge and behavior applicable to all Expeditors employees regardless of position and should not be edited. Note that these competencies are found in employees My Development Plan view and in the employees performance evaluation in the Professional Development Center. 

    Exceptional Customer Service:
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

    Job :
Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

    Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

    Collaboration:
Displays a willingness to accomplish not only his/her job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

    Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

    Culture:
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.  

    Personal Growth and Development:
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training on time with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Product Agent Core Competencies
This section lists the core businesscritical skills knowledge and behavior applicable to all product agents regardless of department or position and should not be edited. Note that these competencies are found in the employees My Personal Development Plan view in the Professional Development Center. 

    Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.

    Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

    Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

Ocean Import JobSpecific Tasks and  Duties

This section lists jobspecific tasks and duties that are completed on a regular basis by the employee.  This list may be edited to the specific job role.   

• Log & Prepare File For Import
• Receive Documents
• Process shipments
• Monitor shipments
• Invoicing

Physical Demands

• Use of standard office equipment computer with keyboard and mouse phone fax/copy/scan machine etc.  
• Write with pencil/pen/marker 

Functions performed primarily while seated at desk

Qualifications :

    6 months to 1 year related experience and/or training; or equivalent combination of education and experience
    Understanding of ocean documentation process a plus
    Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
    Proactive strong organizational skills
    Good computer skills (Excel Word)
    Hazardous Materials certification (preferred)
    Fluent in English
 

Additional Information :

    Paid Vacation Holiday Sick Time 
    Health Plan: Medical Prescription Drug Dental and Vision
    Life and Long Term Disability Insurance 
    401(k) Retirement Savings Plan (US only)
    Employee Stock Purchase Plan 
    Training and Personnel Development Program

Information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime