Es Benefits Technician
Es Benefits Technician
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Job Description
Description
- The ideal candidate for the ES Benefits Technician position is a detailoriented and organized professional with a strong understanding of Washington State RCW WACs and Unemployment Insurance (UI) Tax services. They possess excellent communication skills both written and verbal allowing them to effectively interact with customers including employers reporting agents legal representatives and other state or federal agencies.This position is 100 remote; however you may be required to come in the office in Olympia for occasional trainings and meetings.
They will excel in performing tasks with precision and urgency assisting the Washington business community in timely filing of their reports and paying their portion of UI tax enabling UI benefit claims to be processed promptly and correctly.
If this opportunity aligns with your skills and career goals we encourage you to take the next step and APPLY TODAY!
Candidates must live within a reasonable commuting distance and live within the following counties: Thurston Pierce County Mason and Lewis County. Duties
This position assists the mission of the department by performing Unemployment Insurance (UI) Tax services requiring knowledge of the Washington State RCW WACs business community reporting agents legal representatives out of state businesses and other state/federal agencies. They will perform program administration and/or provide direct services for a variety of UI Tax subprograms which include precollection of overdue tax reports and account maintenance. This work is accomplished by communicating with customers by telephone or by written correspondence. They will support the agencys mission by ensuring we contribute to healthy communities by assisting Washington employer in timely filing of their reports and paying their portion of UI tax. This enables UI benefit claims to be paid timely and correctly. This position contributes to protecting the integrity of the UI trust fund.
Some of your daily tasks include but not limited to:- Receives and responds to routine inquires and questions from customers via phone and electronic correspondence.
- Provide uptodate information to employers and their duly authorized representatives about their ESD account by giving authoritative information relative to unemployment insurance liability and proper tax reporting procedures.
- Answer customers basic questions by explaining relevant RCWs and WACs relating to tax liability and reporting requirements; reply to basic inquiries relating to the Employment Security Act coverage and duty to file and pay reportable tax and wages correctly and in a timely manner.
- Assist employer prepare quarterly tax reports and compute tax interest penalties and assist in preparing or adjusting their agency reports if needed.
- Provide administrative support to Tax Specialists Lead and Supervisory staff.
- Performs clerical duties such as closing collection plans adding FEIN to accounts updating addresses from returned mail processing Power of Attorney forms.
- Review employer accounts and conduct interviews to ascertain tax liability and status.
Qualifications
An Associates Degree
OR
Minimum of at least two 2 years of customer service experience demonstrating proficiency in the principles of effective customer service and interpersonal communication. Strong knowledge of office practices and procedures business English professional letter composition accurate spelling and basic arithmetic.
AND
Ability to: develop interviewing skills; learn to interpret and analyze data in accordance with established procedures; learn agency services; learn and understand the motivations for human behavior to work effectively with members of the public and coworkers.
Education to Experience Equivalences:
Associate Degree 2 years Bachelors Degree 4 years Masters Degree or Higher 5 years
Additional Requirement of Employment:
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.Supplemental Information
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter and Resume with yourOnline Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.
Why work with us
Ouragencys mission and values drive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contact Cheyenne Pernites or theTalent Acquisition Team or Washington Relay Service 711. If you are having technical difficulties creating accessing or completing your application please contact oror toll freeWashington Relay 711.
**This Organization Participates in EVerify**
Required Experience:
IC
Employment Type
Full-Time
