Client Service Manager
Client Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Interim Healthcare of Supply NC is now hiring a Full Time Customer Service Representative Monday through Friday 8:00am5:00pm!
General Purpose:
To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring care.
Essential Functions:
- Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
- Receives referral calls documents job orders assists in staffing orders with qualified personnel and/or organizes/reorganizes job schedules for home care personnel.
- Verifies client insurance.
- Creates files for patients/clients and ensure paperwork is kept up to date.
- Assists with marketing payroll and/or collection functions as needed.
- Ensures all assigned office functions are completed in compliance with federal state local laws and JCAHO regulations as well as all policies procedures and standards of Interim HealthCare.
- Promotes agency through education to prospective and existing patients/clients.
- Provides input to management on improving processes and procedures developing recognition and reward programs and becoming more cost and time efficient.
- Completes other assignments as requested and assigned.
- May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
- Associate Degree or equivalent years of training or work experience.
- One 1 year experience in healthcare temporary help or related industry.
Knowledge Skills & Abilities Required:
- Proven organizational skills and detail orientation.
- Ability to multitask work under pressure with changing priorities and short deadlines and effectively handle a heavy workload.
- Ability to effectively communicate both orally and in writing with clinical and nonclinical personnel.
- Proficient in current company software programs.
Working Conditions & Physical Effort:
- Work is normally performed in a typical interior/office work environment.
- Ability to work flexible schedule and/or evening hours as needed.
- Ability to sit in front of CPU for long periods of time.
- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
#PIQ
Required Experience:
Manager
Employment Type
Full-Time
