Principal Cloud Services Delivery Manager
Principal Cloud Services Delivery Manager
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Job Description
Principal Cloud Service Delivery Manager Remote or Hybrid Cary North Carolina
Nice to meet you!
Were the leader in analytics. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.
Were also a debtfree multibilliondollar organization on our path to IPOreadiness. If youre looking for a dynamic fulfilling career coupled with flexibility and worldclass employee experience youll find it here.
About the job
As a Principal Customer Success Delivery Manager (CSDM) you will:
- Ensure exceptional service by building strong lasting customer relationships based on trust and transparency.
- Champion and advocate for the customer experience acting as the voice of the customer.
- Ensure timely delivery of customer ecosystems through effective management of delivery projects.
- Validate and confirm customer requirements and prerequisites for cloud services.
- Provide realtime management of assigned enterprise accounts to help customers achieve their business goals using SAS technologies and managed application services.
- Be accountable for customer Service Level Agreements including managing critical situations that may arise outside of normal business hours.
- Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement beyond regular business hours.
- Conduct regular health checkpoints with customers to ensure they are achieving their desired outcomes from managed application services.
- Proactively address and escalate urgent issues or concerns throughout the customer lifecycle with SAS.
Required Qualifications
- 12 years of experience in one or more of the following areas:Managed Cloud Services Strategic Account Management Customer Success Management Strategic Project Management Consulting or related role experience. Experience in multiple vertical markets preferred.
- Bachelors degree technical certification(s) preferred but not required.
- Equivalent combination of related education training and experience may be considered in place of the above qualifications.
- Bulleted list of minimum essential requirements
- Advanced ability to influence collaborate and direct the work of other functional teams across organizational boundaries
- Expert negotiation skills to manage customer expectations and complex customer interactions
- Superior ability to conceptualize client needs and translate into specific support activities
- Ability to effectively communicate with and present to Clevel executives
- Youre curious passionate authentic and accountable. These are our values and influence everything we do.
Preferred Qualifications
- 57 nicetohaves. You may not have anything for this section and thats OK
- Having broad expertise or unique knowledge uses skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways
- Ability to work on complex issues where analysis of situations or data requires an indepth evaluation of variable factors.
- Ability to exercise independent judgment in selecting methods techniques and evaluation criteria for obtaining results.
- Ability to serve as a trusted advisor understanding client needs and delivering innovative solutions.
- Proven expertise in leading the planning and management of complex client programs ensuring timelines budgets and quality standards are met.
Worldclass benefits
Highlights include...
- Comprehensive medical prescription dental and vision plans.
- Medical plan options include
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to onsite health care center).
- Onsite Health Care Center (HQ) thats free to employees and family members enrolled in the PPO plan. Theres a pharmacy too! Not local to HQ The pharmacy will ship prescriptions for no additional charge!
- An industryleading 401k plan.
- Generous time away including vacation time a variety of paid holidays and our muchloved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off parental leave and unlimited paid sick days.
- Generous childcarebenefitsfor all fulltime employees
Diverse and Inclusive
At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.
Additional Information
To qualify applicants must be legally authorized to work in the United States and should not require now or in the future sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact
SASCLOUD
#SAS
Required Experience:
Manager
Employment Type
Unclear
