Customer Success Manager II Mid-Market

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role on the right team at the right time. Thats where Greenhouse comes in from recruiting to onboarding we make software to help every company be great at hiring.

Were looking for a Customer Success Manager to join our team!

Hiring well means engaging all parts of the business and leading organizational change. With this in mind our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isnt just about relationship management its also about digging into each customers goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy.

Who will love this job:

• A proud advocate you will be the voice of our customers while remaining compassionate responsive inventive and effective
• A teacher you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
• A helper you can easily smooth bumpy roads and have a knack for winning hearts and minds
• A trusted subject matter specialist you will learn the insandouts of our product and are creative and inventive in finding solutions for our customers
• An excellent teammate you are not only focused on detail but can see the big picture and provide ideas to elevate the team and our processes

What youll do:

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products services and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor advocating internally for customer needs and feature requests to Greenhouses internal Support Product Engineering and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration data migration etc. to ensure the successful launch of new Greenhouse customers
• Collaborate with highprofile and fastgrowing companies to revolutionize their hiring processes

You should have:

• 24 years of handson account management or customer success management in the tech industry
• Ability to travel regularly to onsite meetings with customers in and around New York
• Strong written communication skills
• Strong verbal presentation skills
• Ability to handle conflicting priorities
• Your own rare talents! If you dont meet 100 of the qualifications above tell us in your cover letter why youd be a phenomenal fit for this role

Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time.

For purposes of processing or administering your employment relationship personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere or to agents and contractors (such as payroll companies insurance companies information technology consultants etc. that provide services to the Company.

The national pay range for this role isCAD. Individual compensation will be commensurate with the candidates experience and qualifications. Certain roles may be eligible for additional compensation including stock option awards bonuses and merit increases. Additionally certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

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Who we are

At Greenhouse we celebrate having a diverse group of hardworking employees and it hasnt gone unnoticed. Weve won numerous awards including Inc. Magazine Best WorkplaceGlassdoor #1 Best Place to Work Forbes Cloud 100 Deloitte Technology Fast 500 Inc. 5000 Crains Best Places to Work NYC Fortunes Great Place to Workand Moguls Top 100 Workplaces for Diverse Representation 2022. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employees journey. From day one of our interview process to executive Ask Me Anything sessions we consistently cultivate an inclusive environment.

Greenhouse provides a variety of benefits to employees including medical dental and vision insurance basic life insurance mental health resources financial wellness benefits and a fully paid parental leave program. For USbased employees we offer shortterm and longterm disability coverage a 401(k) plan and company match. U.S. based employees also receive per calendar year up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Nonexempt employees accrue up to 2025 days of paid vacation time depending on tenure and exempt employees have unlimited paid time off (PTO). For Irelandbased employees we offer 25 days vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse equitable and inclusive environment. To that end were committed to attracting developing retaining and promoting a diverse workforce and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work were increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse where were building a team to face the worlds increasingly complex and diverse hiring needs.

Want to learn more about our interviewing process Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe) but our employees are distributed across the US Canada and Ireland. **

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an@email address. We would never ask you as part of our interview process to provide personal or financial information including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you believe youve been a victim of a phishing attack please mark the communication as spam and alert us right away at.