Train and Stations Supervisor

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world our work goes to the cuttingedge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and innovative ways we work to bring people together theres something for everyone to get stuck into. And thats where you come in.

Job Description:

Hitachi Honolulu JV (HHJV) is looking for an enthusiastic selfmotivated Train and Stations Supervisorto work on our Honolulu Rail Project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in Pearl City HI.

Accountabilities:
Train and Station Supervisor will supervise employees engaged in work of varying degrees of difficulty and responsibility including customer service; the operation of station controls; the supervision of manual/ mechanical/specialized cleaning of stations and environs; refuse collection; and all other related work. Supervise and assign station personnel; provide customer service; conduct inspections and recommend appropriate action to improve the condition of stations and station equipment; prepare and analyze reports; drive a motor vehicle; and perform related work.
Train and Stations Supervisor during emergency situations shall have direct responsibility for the safe timely and proper operation of Honolulu Rail multiunit rail service cars in accordance with the rules regulations and special instructions governing such operation. They operate rail cars in revenue and nonrevenue service and in yard or terminal service; may prepare trains for service and switch cars in yards; in revenue service convey passengers over assigned routes; may open and close doors in stations and terminals; may make announcements.
Under general supervision the Train and Stations Supervisor will:
Direct Station Operators and Sr. Station Operators
Provide guidance to direct front line customer service to Hitachi Rail customers including listening to understanding and offering solutions to customers questions concerns and complaints
Oversee that Station Operators and Sr. Stations Operators offer customers accurate helpful travel and transit systemrelated information
Supervise and monitor the proper operation of elevators and escalators
Observe and report on overall station conditions including failures outages defects emergency response situations and unusual or suspicious occurrences
Schedule employees and maintain train schedules.
Assist with emergency station and train evacuations
Request police and/or medical assistance as needed; and perform related work.
Operates trains as required
Other duties as assigned
Train and Station Supervisors will required to work rotating shifts including nights Saturdays Sundays and holidays.
Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways ramps and escalators/elevators.

Job requirements
Required skills:
Excellent customer service skill
Five 5 years of experience in customer service managing people
Ability to use computers and tablets
Able to distinguish colors

Desired Skills/ Knowledge:
Five or more years of experience of customer service.
Second language skills desired but not required.

Required Education:
High School or equivalent

The salary range for this position is $90480 $101040.

Final pay is determined by the candidates experience skillset and ability level internal equity and location.

Benefits:

Hitachi Railemployees enjoy a comprehensive benefits package including Competitive Pay Medical Dental and Vision Insurance Short & Long Term Disability Life & Accident Insurance a RetirementSavings Plan and Paid Vacation. We also offer a variety of Training and Development opportunities.

We thank all applicants for their interest; however only those under consideration will be contacted. Join us at is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We would be delighted if you would be one of our followers!Have a glance at our LinkedIn page Opportunity Employer (EOE)Females/Minorities/Protected Veterans/Individuals with Disabilities

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Thank you for your interest in Hitachi Rail. If your application is of interest we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail there is a place for everyone. We welcome and value differences in background age gender sexuality family status disability race nationality ethnicity religion and world view. It is our commitment to create an inclusive environment we are proud to be an equal opportunity employer.

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