Quick Lane Service Advisor
Quick Lane Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Huntersville Ford is a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our dealership was founded in 2002 by Dan Parks and Vernon Krause who have been in business together since 1991. Our community trusts us and our commitment to excellent customer service keeps our neighbors coming back.
The Krause Auto Group has been in business for over 29 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren and Lotus) across 4states (Georgia South Carolina North Carolina and Florida)
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
What we offer:
- A positive professional work environment with the best training in the industry
- Employee development through training
- Paid Vacation
- Medical Dental and Life Insurance
- 401(k)
- Fulltime position
- Closed Sundays
- Full Time and Advancement Opportunities
- Holiday lunches/grill outs
- Employee appreciation celebrations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
