Unit Coordinator Medical Surgical - M6E 40 Hours Days w Rotating weekendsholidays

POSITION SUMMARY:

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team the Unit Coordinator participates in delivery of patient care by providing a variety of clerical customer relations and support services to patients their families/visitors and healthcare team members.

Position: Unit Coordinator

Location: Medical Surgical 6E

Schedule: 40 Hours (Days)w/ rotating weekends/holidays

ESSENTIAL RESPONSIBILITIES / DUTIES:

Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.

• Greets and directs patients families visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative nonclinical information when requested by patients families staff or visitors. Interacts in a courteous professional manner.

• Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in timely manner. Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner. Checks and replies to BMC email frequently during shift.

• Checks voice messages and follows up on messages during the shift. For Respiratory Therapy Dept.; this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift following breaks and lunch. Logs off the PFT extension at the start of breaks lunch and at the end of the shift.

• Uses manual/computer programs/terminal for access & data entry of patient information verifies and updates as necessary print reports faxes as needed order items as needed schedule appointments verify information etc.

• Answers patient call lights in a timely manner and immediately if possible. Responds to patient requests within the scope of his/her role seeks assistance from the clinical team as appropriate. Followsup on call light requests to ensure nursing staff has responded.

• Maintains communication data i.e. computer charge/white boards daily communication sheets assignment sheets updates room name tags precaution labels i.e.

• Participates in orienting patient to their room call light telephones and the unit by distributing welcome letters and informational packets.

• Initiates daily RN phone assignment logs RN daily phone numbers and demonstrated appropriate procedures to triage calls through patient call system.

• Secures patients personal property and belongings according to hospital procedures e.g. labeling patient belongings sending valuables to the safe etc. Ensures a patient belongings list for every patient. Upon discharge copies belongings list and files in binder/other designated location.

• Monitors healthcare computer software systems (i.e. SCM SDK GE etc. and Bed Board for new discharge orders prints discharge summaries places discharge summaries in chart makes clinic appointments for patient prior to discharge documents as required.

• Handles and distributes mail flowers gifts etc. Facilitates patient/family/visitor access to available hospital services such as the cafeteria chapel gift shop parking cashier etc.

• Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plan and unit.

• Coordinates and makes appointments for transportation for patients and related materials e.g. VA chair car patient transport medical records specimens blood products requisitions etc. in a timely manner. Uses computer software /terminal for access data entry.

• Interface among various departments: works collaboratively with other units services and departments to ensure patients families visitors and staff receive needed services information and materials.

• Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.

• Performs a variety of office and clerical functions such as photocopying sending and receiving fax transmissions; takes actions to respond appropriately. Checks copier daily and replaces paper as needed. Calls for service of copier as needed.

• Coordinates units communications including but not limited to placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin etc.

• May assist in patient admission discharge and transfer processes by obtaining and managing insurance preapprovals obtaining and verifying demographic information completing freecare applications obtaining and creating medical records.

Medical Record and Order Entry: Maintains accurate complete uptodate patient care records as defined by hospital policy.

• Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts as ordered. Maintains complete and accurate medical records through timely filing of results and treatment documents periodic chart thinning and replenishing of chart forms. Ensures that chart made for the patient has all necessary documents and labels in place etc.

• Label precaution charts with appropriate precaution labels. Maintains supply of precaution signs for patient rooms.

• Accesses retrieves and enters computerized and noncomputerized data e.g. retrieving lab and test results etc. Communicates findings to clinical team members as appropriate. Maintains statistics for the PFT Lab and Bronchoscopy areas. (applies to Respiratory Therapy Clinic only)

• Schedule and books patient appointments. Uses manual/computer programs/terminal i.e. SCM IDX GE i.e. for access & data entry of appointment information. Follows the approved scheduling/appointment policy. Schedules appointment on day of request. Notifies appropriate individuals as required. Prints appointments as required. Faxes information as needed.

• Checks chart for completeness. Check to ensure that appropriate pathway sheet is in the chart. Obtain discharge summaries ensuring each page has barcode labeling etc. prior to forwarding materials to medical record room. Recopies and replenishes chart forms e.g. medication records activity sheets etc. prior to expiration ensuring each form is appropriately labeled with the correct patients name and medical record number.

• Transcribes patient care orders accurately and in a timely manner as appropriate.

• Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pretest/procedure preparation scheduling e.g. books necessary preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.

• Communicates test/procedure/therapy schedule and relevant changes to patients families primary care providers consultants and staff as appropriate.

• Maintains appropriate manual/computer logs records and unit databases e.g. diet list census sheets supply log and patient board to include updated physician coverage current pager number and RN name at all times admissions discharges etc.

• Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes Downtime Box with appropriate order sheets Doctors Orders Progress Notes lab etc. Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.

Care of the Environment Equipment and Material Supplies: Performs a variety of activities to ensure a clean safe and stocked unit environment for patients visitors and staff.

• Conducts daily rounds to ensure safe and clean environment and contacts appropriate Department/staff to clean transport and/or to address other safety/cleanliness issues.

• Initiates work/repair orders uses computer software /terminal for access data entry. Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site. Tracks and returns borrowed/rented equipment.

• As directed by manager logs/completes daily patient charges/billing inclusive of appropriate billing codes either manually or via automated systems according to department /hospital standards. Insures billing is complete and without errors.

• Checks inventories orders maintains and restocks to par level supply of papers forms and office supplies according to par levels and budget targets using on line ordering computer system or paper systems. Organizes work and storage area. Verify amounts received as ordered. Orders other supplies as requested. Competent in ordering supplies online using Lawson RSS and Staples RR Donnelly i.e.

• Participates in searches for missing patients belongings and/or equipment.

• Maintains and troubleshoots basic office equipment including but not limited to daily reboot of computer load printer/photocopier with paper pointofservice monitors printers fax machines addressograph etc.

Work Rules Standards and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards policies procedures and regulations.

• Conforms to hospital universal standards of performance and conduct including those pertaining to patient rights and BMC Standards of Behavior so that the best possible customer service and patient care may be provided. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed.

• Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.

• Participate in staff meeting departmental/unit initiatives quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed. If unable to attend nonmandatory activities accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.

• Complies with established practice standards policies procedures protocols guidelines and regulations e.g. DPH Joint Commission Fire Codes OSHA etc.

• Follows established Conduct and Attendance Safety and Infectious control policies/standards; consistently available on the unit.

• Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.

• Completes annual mandatory educational requirements e.g. safety regulation and infection control review departmental and unit specific competencies etc.

• Maintains a presentable appearance in accordance with dress code. Wears assigned uniform while on duty. Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.

• Assists in orientation of new staff and serves as a resource to float staff on your unit.

• Adapts to changing patient and unit needs including but not limited to offering assistance to other team members floating adjusting assignments running unit/patient errands when requested needed etc.

• Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.

• Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work attendance punctuality standards uniforms etc.

• Utilizes hospitals cultural beliefs as the basis for decision making and to support the hospitals mission and goals.

• Follows established hospital infection control and safety procedures.

OTHER DUTIES:

Performs other duties as needed.

JOB REQUIREMENTS

EDUCATION:

• Requires a high school education or GED.

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

• Must complete competency requirements as offered.

EXPERIENCE:

• One to two years previous clerical experience. Healthcare setting preferred.

KNOWLEDGE AND SKILLS:

• Work requires demonstrated competence to effectively speak read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.

• Work requires ability to accurately interpret and utilize medical terminology and abbreviations.

• Demonstrated proficiency with various computer software systems including Microsoft Office (Word Excel Outlook etc. and hospital wide systems such as SEM IDX SDK etc.

• Ability to use and troubleshoot basic office equipment.

• Excellent interpersonal skills and ability to interact appropriately with nursing staff patients families/visitors physicians and other hospital staff in a fastpaced environment.

• Organizational skills to effectively set priorities and efficiently complete assigned work.

• Ability to effectively apply basic administrative skills e.g. typing filing telephone skills etc.

• Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.

Equal Opportunity Employer/Disabled/Veterans