Senior Customer Success Manager Fashion and Fitness
Senior Customer Success Manager Fashion and Fitness
Posted on :
19-04-2025
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1 Vacancy
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Job Description
Are you driven to make impactful changes within Amazons largest and most visible Retail brands Do you possess a passion for customercentric leadership a knack for analyzing complex data and a talent for driving highimpact improvements Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!
The AVS Signature Team excels in datadriven analysis to create actionable solutions focusing on enhancing vendor performance. As custodians of the endtoend promotional strategy we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team ensuring the organization and optimization of the onsite experience. Known for our agile prioritization and strong customercentric approach we collaborate closely with Vendor Manager Supply Chain and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.
We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis inventory optimization and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills exceptional prioritization abilities and thrive in fastpaced and complex ecosystems. They should demonstrate unwavering customer focus creative problemsolving skills and a confident approach to navigating ambiguity. Leveraging advanced analytics they will identify growth opportunities streamline operations and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial enabling them to establish trusted advisor relationships with our vendor partners.
Key job responsibilities
As a Sr Customer Success Manager you will:
Utilize advanced data analysis to uncover growth opportunities and optimize operations
Provide tactical support to vendors to ensure prompt resolution
Be the endtoend owner of the vendors promotional events
Drive a strong onsite experience for our customers by partnering with the catalog team(s)
Build trusted relationships with vendors and advocate for their needs within Amazon
Collaborate crossfunctionally to deep dive and resolve complex vendor issues
Educate vendors on Amazons tools policies and growth strategies
Bachelors Degree
4 years of experience in business relationship management customer success account management vendor management or related fields
Proficiency in Excel including complex formulas pivot tables and data manipulation
Demonstrated ability in data analysis reporting and forecasting for guiding decisions in ambiguous environments
Proficiency in Microsoft Office Suites Microsoft OneNote and ability to learn new tools quickly
Strong written and verbal communication skills for concise and accurate responses
Excellent organizational skills including prioritization and managing multiple projects in fastpaced settings
Attention to detail and strong problemsolving skills
Proven ability to learn tools and processes then effectively using them to provide service
Proven trackrecord of taking ownership and driving results
Comfortable working in a diverse group and contributing to an inclusive culture
Preferred Qualifications
5 Ecommerce or retail industry experience
5 Professional experience in Fashion or Fitness industry
5 years professional experience with a focus in relationship management and negotiation skills
Experience with analytical & productivity tools including or similar to: Tableau Salesforce Microsoft OneNote SharePoint and Oracle Business Intelligence
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72000/year in our lowest geographic market up to $154000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The AVS Signature Team excels in datadriven analysis to create actionable solutions focusing on enhancing vendor performance. As custodians of the endtoend promotional strategy we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team ensuring the organization and optimization of the onsite experience. Known for our agile prioritization and strong customercentric approach we collaborate closely with Vendor Manager Supply Chain and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.
We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis inventory optimization and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills exceptional prioritization abilities and thrive in fastpaced and complex ecosystems. They should demonstrate unwavering customer focus creative problemsolving skills and a confident approach to navigating ambiguity. Leveraging advanced analytics they will identify growth opportunities streamline operations and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial enabling them to establish trusted advisor relationships with our vendor partners.
Key job responsibilities
As a Sr Customer Success Manager you will:
Utilize advanced data analysis to uncover growth opportunities and optimize operations
Provide tactical support to vendors to ensure prompt resolution
Be the endtoend owner of the vendors promotional events
Drive a strong onsite experience for our customers by partnering with the catalog team(s)
Build trusted relationships with vendors and advocate for their needs within Amazon
Collaborate crossfunctionally to deep dive and resolve complex vendor issues
Educate vendors on Amazons tools policies and growth strategies
Bachelors Degree
4 years of experience in business relationship management customer success account management vendor management or related fields
Proficiency in Excel including complex formulas pivot tables and data manipulation
Demonstrated ability in data analysis reporting and forecasting for guiding decisions in ambiguous environments
Proficiency in Microsoft Office Suites Microsoft OneNote and ability to learn new tools quickly
Strong written and verbal communication skills for concise and accurate responses
Excellent organizational skills including prioritization and managing multiple projects in fastpaced settings
Attention to detail and strong problemsolving skills
Proven ability to learn tools and processes then effectively using them to provide service
Proven trackrecord of taking ownership and driving results
Comfortable working in a diverse group and contributing to an inclusive culture
Preferred Qualifications
5 Ecommerce or retail industry experience
5 Professional experience in Fashion or Fitness industry
5 years professional experience with a focus in relationship management and negotiation skills
Experience with analytical & productivity tools including or similar to: Tableau Salesforce Microsoft OneNote SharePoint and Oracle Business Intelligence
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72000/year in our lowest geographic market up to $154000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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