Manager Student Services

Job Summary
The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research teaching and service. Within the Division of Student Affairs the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students abilities to learn and make healthy choices. We promote inclusiveness strive to support the success and growth of all students and enrich the holistic student experience. We prepare students to reflect on their behavior think critically practice skills and clarify valuesall of which they can use throughout their lifetime. The area of Student Accountability educates the University of Utah community about the standards necessary to maintain and protect an environment conducive to learning. Our core purpose is to develop students academic and social responsibility. We value integrity responsibility community civility accountability and fairness. The University of Utah seeks a highly motivated studentcentered and dedicated professional to serve as the Case Manager for Student Accountability. Reporting to the Associate Director for Student Accountability the Case Manager for Student Accountability facilitates all aspects of the student accountability process. This position will work closely with Commuter Services to manage the unpaid parking citation process and procedures. Additionally this position may be asked to support the Student Support Team as needed to support the wellbeing and safety of individuals within the campus community by taking reports gathering information and providing coaching support and referrals to appropriate on and offcampus resources. An excellent benefits package is included (see for a full description of the benefits package): 14.2 retirement matching Paid parental leave (in addition to FMLA 13 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow for access to care through the University of Utah health system Tuition benefits Options for shortterm and longterm disability insurance life insurance and HSA / FSA savings plans are available. Student Affairs is comprised of over 20 departments and is focused on supporting student wellbeing and success with the ultimate goal of assisting students in discovering their passion people and purpose. To that end we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result students have the opportunity to participate in the creation of campus culture collaboratively working alongside professional staff student leaders and academic partners.

Responsibilities
Student Accountability : Administer unpaid parking citation procedures in coordination with Commuter Services. Administer the student accountability process on campus in a manner that ensures student development and the consistent and fair application of University policies. This includes supporting all students involved in the Student Accountability process through respectful interactions providing accurate and clear information actively listening during all meetings so the students perspective is heard and showing concern for the students wellbeing. Investigate and adjudicate potential violations of the Policy 6400: Student Rights and Responsibilities by individuals and student groups incorporating developmentally appropriate sanctions as needed. Provide outreach and education to the campus community about the Policy 6400: Student Rights and Responsibilities including all related processes. Assist with coordinating changes and updates to Policy 6400 as needed. Research current issues and best practices related to discipline on college campuses. Use an electronic database system Advocate to manage and maintain information related to Accountability cases. Establish and maintain effective working relationships with campus departments including but not limited to the Counseling Center Center for Campus Wellness Commuter Services Department of Public Safety Office of Equal Opportunity and Affirmative Action and Housing and Residential Education. Other duties as assigned such as special projects. Case Management: Provide a continuum of case management for Student Support cases including assessment planning collaboration implementation monitoring followup and evaluating multifaceted potentially highrisk and complex situations. Respond to communications from concerned campus and community members regarding new and existing reports. Gather and report relevant information on cases by conducting interviews searching electronic databases and searching social media sites. Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information guidance and support as appropriate to the situation. Utilize NaBITAs risk rubric to identify concerning behavior and implement appropriate interventions Document actions taken for current cases. Track trends or changes in student behavior and assess for ongoing interventions. Assist students with social service needs including referral to campus and community resources. Effectively collaborate and coordinate with other University personnel healthcare providers public safety officers government agencies and family members when responding to students in distress. Understand apply and communicate applicable University policies (e.g. withdrawals leaves of absence student rights etc. with students and other stakeholders. Outreach/Education: Participate in outreach efforts to the University community regarding student behavioral issues intervention strategies and current national/institutional trends and best practices in behavioral intervention. Facilitate trainings and presentations on topics that include but are not limited to identifying concerning behaviors reporting and appropriate intervention with distressed students. Presentations are often copresented with a campus partner (e.g. Counseling Center Campus Police Student Accountability etc.. Record Keeping and Documentation: Create update and maintain accurate and timely case notes. Utilize Symplicitys Advocate software to document incoming and outgoing communications including behavioral reports requests for campus resources meeting notes document collection and action logs. As needed participate in the Behavioral Intervention Team BIT and assigned action items from BIT . Contribute to relevant sections of the annual reports and present requested data (e.g. trends gaps in service etc. to University stakeholders. Ensure that information management procedures comply with federal and state requirements and University policies FERPA Clery etc.. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting hearing listening talking. Often: Repetitive hand motion (such as typing) walking. Seldom: Bending reaching overhead.

Minimum Qualifications
Bachelors degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring departments area of specialization in order to analyze plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Masters degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Departmentspecific qualifications: Bachelors degree is required with a preference for a masters degree or professional experience equating to a graduate degree in one of the following areas: student development higher education administration public administration social sciences human resources or related discipline. Four to six years of related work experience Strong written and oral communication skills Conflict resolution skills. Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement faculty staff and community partners. Ability to prioritize and work autonomously in a hightraffic environment Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information. Strong awareness sensitivity and commitment to work with individuals representing a range of race color religion national origin sex age the status of a disabled individual sexual orientation gender identity/expression or veteran status. Strong desire to contribute to student success and achievement of educational goals