Healthcare IT Integration Network Engineer

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

We are looking to expand our exciting team with someone who can solve technical problems on medical networks assist commercial teams with the sales process and present in front of technical and nontechnical leaders. The AVS Digital Architect is responsible for driving connectivity for ALCON AVS (Alcon Vision Suite) products as well as legacy Alcon Medical Devices. The AVS Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP) DICOM HL7 FHIR and all related networking. The AVS Digital Architect will also assist as needed to support any connectivity concerns (questions & troubleshooting) for all network capable medical equipment. The AVS Digital Architect may be asked to lead/support projects that assist in further transforming Alcon into a digital company.

In this role a typical day will include:

• Ensure AVS installs are connected in a timely manner
• Drive connectivity on all Alcon hardware and software product lines
• Track time of installation of Alcon AVS products customers
• Own regional integration process
• Define data flow map for customer integrations
• Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
• Follow processes related to proper documentation after each task
• Respond to monitoring alerts indicating offline devices
• Occasionally teach DICOM & networking classes
• Perform STP Testing (testing product prior to hand over to customer)
• Complete Alcon assigned training on time
• Maintain professional communications when interacting with internal and external customers
• Engage other Alcon teams as needed to address customer issues.
• Be available to collaborate with other teams as they request help
• Own issues through the process until a handoff is confirmed
• Proactively identify process improvements related to local and global tasks
• Create presentations for customers and/or Alcon leadership
• Backfill other roles on the team as needed
• Proactively remain current on industry trends
• Exemplify a customer focused attitude
• Act with urgency when a medical device is down
• Be results oriented Perform duties ethically
• Obtain CCNA certification within 1 year of hire date
• Strict requirements to laws regulations and company policies

WHAT YOULL BRING TO ALCON:

• 3 years of experience in Healthcare or Medical industry
• 2 years experience with DICOM and/or HL7
• Fluency in local language as well as English (global meetings are conducted in English)
• Excellent verbal written and communication skills
• Excellent customer service skills
• Excellent troubleshooting skills
• Able to explain difficult concepts to a wide audience including senior leadership nontechnical customers and tech savvy customers
• Experience in troubleshooting networks and general IT issues
• Some level of travel (up to 25 to attend regional leadership meetings customer visits attend conferences etc
• Ability to lift network equipment weighing up to 14 kg (not frequently)
• Ability to work remote as needed
• Proficiency with Microsoft Office tools including Excel Powerpoint and Outlook
• Scheduling flexibility including occasional after hours or weekends as needed
• Ability to manage all aspects of customer service customer satisfaction and contractual commitments
• Experience configuring multiple firewall platforms routers and VPN Appliances
• Negotiation skills are critical

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work in bestinclass Organization among Medical Devices/Equipment sector.
• Truly international environment and daily interactions with colleagues from all over the world.
• Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other).
• Permanent employment contract attractive base salary and annual bonus.
• Flexible hours and hybrid model of work 3/2 weekly)
• Brand new office in Marynarska 15 Warsaw with a lot of facilities inside.

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