ChargebackMembership Analyst - Institutional Contracts Chargebacks Rebates

Band

Job Description Summary

Job Description

Key Responsibilities:

• Process Expert/Lead Create and maintain Indirect/Direct membership information in Model N and SAP. Conduct Class of Trade research to support Government Pricing calculations.
• Business Partnering Understand contract strategies for accurate customer administration. Demonstrate effective prioritization to ensure timely response for all membership inquiries. Communicate with assigned wholesalers GPO LTC Specialty Groups HIBCC IMS and HRSA to determine member eligibility. Troubleshoot with Market Access to resolve any customer alignment issues. Work with teams in remote locations both inside and outside the U.S. to achieve department objectives.
• Team Leadership/Meeting Facilitation Conduct meetings to achieve issue resolution within the department with internal customers wholesalers specialty distributors LTC and GPOs. Maintain systems and logs to track contracts rebate chargebacks and membership issues for accurate reporting to management.
• Data Analytics: Utilize internal dashboards GPO rosters and internal tracking logs to identify membership trends and eligibility issues.
• Quality Assurance Ensure adherence to all standard operating procedures and SOX requirements. Ensure communication to management about identified risks to the department and organization. Identify any areas for improvement and provide actionable feedback.

Essential Requirements:

• Bachelors degree required. Consideration will be given to individuals who will be earning their Bachelors degree by June 2025 with previous Novartis experience.
• Minimum 1 year of analytical experience
• Proficiency in computer applications including Microsoft Office Outlook and Adobe Acrobat
• Superior proof reading and organizational skills; detail oriented and selfdirected
• Proven ability to work independently prioritize workload and manage competing priorities
• Ability to research and respond to complex customer issues with reasoned judgment
• Strong collaboration communication and negotiating skills
• Resultsoriented ability to deliver under tight deadlines

Desirable Requirements:

• Degree subject area in Finance Accounting or Business Administration
• Proficiency with life science applications Model N. Deal Management and SAP and/or working knowledge of class of trade and customer identifiers

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: $60600.00 and $112600.00 /year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to calland let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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