Client Service Representative

Job Functions Duties Responsibilities and Position Qualifications:

Quality is in our DNA is it in yours

You are a superhero when it comes to patient specimens. Youve got problemsolving instincts a passion for patient care and the drive to keep things running smoothly. Youre also looking for great benefits the support of an allstar team and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Rye Brook NY

Days: Monday Friday

Hours: 9:00 AM 5:30 PM

Fulltime: Benefit Eligible

In this role you will:

The Customer Service Representative position is an entrylevel position to provide consistent service to our clients. The CSR provides service by responding to telephone inquiries from callers as they relate to health services. The CSR resolves product and service problems and offers support to our internal laboratory operations team and field staff (Sales Team) for the Sonic Healthcare ThyroSeq Laboratory.

• Respond to all inbound calls faxes and emails into the Customer Service Call Center and resolve any issues resulting from these interactions transferring calls to various department as needed for resolution.
• Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Document and resolve all escalated client inquiries/problems in an efficient manner.
• Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise thorough and accurate documentation. These requests include but are not limited to supply orders pickups second opinion requests amended reports and report requests.
• Anticipate identify and proactively respond to the needs of our clients prior to receiving a complaint.
• Ensure continuous communication with sales representatives to meet client needs.
• In cases tests reported within service level standards proactively contact clients to notify and resolve issue.
• Proactively contact clients when there will be an issue with a pickup or supply request.
• Develop ability to research each problem prior to calling client for resolution.
• Become familiar with the breakdown of specialties product lines specimen types collection methods test requests and medical terminology.
• During resolution of problems CSR is responsible for educating our internal/external clients on future submission and changes in collections..

All you need is:

• High School diploma
• At least 2 years experience with customer service/call center operations.
• Medical Terminology proficiency preferred.
• Excellent written and oral communications skills.
• Professional attitude and presentation.

Well give you:

• Appreciation for your work
• A feeling of satisfaction that youve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Worklife balance including Paid Time Off and Paid Holidays
• Competitive benefits including medical dental and vision insurance
• Help saving for retirement with a 401(k) that includes a generous company match
• A sense of belonging we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race color religion sex (including pregnancy) or national origin.

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring promotions transfers discipline terminations wage and salary administration training and benefits.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.