Administration Assistant
Administration Assistant
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Job Description
Administration Assistant
Location: Chennai
Contract: Permanent
Hours: Full time
Job Profile: Executive assistant
Salary: Competitive
Reference number: JR100558
Closing Date: 30 April 2025
Description of role:
You will be part of the TWI India team based in Chennai which collaborates to streamline administrative processes ensuring accuracy timeliness and efficiency in all aspects of operations primarily related to training and examination services.
You will play a crucial by contributing towards smooth flow of operations and optimising administrative functions. This position requires a proactive teamworking thoroughgoing individual with strong communication and courtesy skills.
While working in a crossfunctional environment you will be responsible for coordinating with internal/ external stakeholders preparing reviewing and editing reports proposals and other documents in line with housestyle guidelines event scheduling ensuring timely response to customer queries and concerns ensuring compliance with the IMS and other relevant regulations as may apply to the business.
You will take responsibility to challenge and develop yourself for excellent customer service to national and international customers.
Key responsibilities:
- Contributes toward continuous improvement in administration functions tools and techniques.
- Contributes toward effective implementation of administration strategies.
- Supports courteous and efficient office environment ensuring all tasks are completed in timely manner
- Maintain necessary records and documentation as necessary to remain aligned with IMS and other applicable guidelines and regulations. Ensure systematic organisation for easy retrieval of information.
- Ensure accuracy in maintaining and processing course participant records such as enrolment forms attendance feedback etc
- Ensuring timely response to customer queries via email or telephone
- Collaborate with the training department lecturers consultants and invigilators in administrative duties to ensure efficient flow of information
- Participating in general office administration
- Undertake any other duties as assigned by the line manager.
- Collaborate with Company representatives Marketing and Finance team to ensure accurate and timely flow of processes.
- Effectively communicate the Companys value proposition to relevant stakeholders
- Effectively facilitating the relevant communication with internal and external stakeholders
- Focus on customer satisfaction to foster loyalty and longterm retention by addressing needs and concerns in time.
- Timely followup with interested parties to ensure any queries from customers and external stakeholders are resolved in time.
Stay updated and open to learn tools and technologies that can help improve admin processes
For further details please click on the Job Description link below:
position may require regular travel both in India and abroad.
About us:
TWI Ltd is a world expert in engineering materials and joining technologies with significant property assets. We provide industry with advice and knowhow in design fabrication failure analysis and prevention.
We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.
If you are looking to join an organisation that is fuelled by innovation teamwork and openness this role could be for you.
Diversity statement:
TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality Diversity and Inclusion at the heart of our people practices to attract develop and retain the best talent.
Inclusion:
We recognise that its the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.
Why work for TWI
We offer a competitive salary shareinsuccess bonus scheme generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10 of salary) holiday Insurance coverage career development and training.
We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working flexible working enhanced maternity pay and paid parental leave.
TWI Culture
As one of the worlds leading independent research and technology organisations we are committed to attracting motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.
We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.
The diversity of our staff and students makes a positive and important contribution to our continuing success.
TWI offers a comprehensive training programme incorporating both inhouse and external courses to support staff development.
TWI Values:
Our six values provide a point of reference for the way we expect our people to operate and behave.
- Inclusion: Valuing the contribution from every individual creating value for our customers
- Teamwork: Building effective working relationships we accomplish more together
- Adaptability: Engaging positively with change to meet the needs of the business
- Taking Responsibility: Achieving our objectives and personal development
- Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
- Customer Focus: Building trusting relationships with our customers
Employment Type
Full-Time
