Automotive Service Manager - Estero Bay Chevrolet
Automotive Service Manager - Estero Bay Chevrolet
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1 Vacancy
Job Description
Overview
Estero Bay Chevrolet is part of fast growing Group 1 Automotive a leader in automotive retail. We have an immediate opening for a qualified AUTOMOTIVE SERVICEMANAGER to our team due to an increase in business. We are interested in someone with high energy customer focused individual to lead our Service Department to high levels in production and customer and employee retention!
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid TimeOff
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Responsibilities
- Hire train develop and motivate the service department staff and monitor their performance.
- Forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully promptly and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal state and local regulations that affect service department operations such as hazardous waste disposal OSHA righttoknow etc.
- Other duties may be assigned by management.
- Demonstrates behaviors consistent with the Companys Values in all interactions with customers coworkers and vendors.
Qualifications
- Previous management experience in an automotive service department is preferred.
- Previous GM experience is preferred but not required.
- Sales driven background.
- High CSI and customer focused.
- Experience managing 15 employees preferred.
- Strong leadership skills.
- CDK Experience a plus.
- Ability to work independently and be selfmotivated.
- Great attitude with highenergy personality.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
*All applicants must pass preemployment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.
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#PRI
Required Experience:
Manager
Employment Type
Full-Time
