Senior Application Support Engineer - Tibco and SQL
Senior Application Support Engineer - Tibco and SQL
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Job Description
Job Description:
Senior Application Support Engineer Tibco and SQL
Location: On site in Stevenage
Vetting level: DV
Due to security clearance requirements candidates must hold or be eligible for Security Clearance. Candidates must be British Citizen with single nationality and resided in the UK for 10 years and over.
DXC Technology (DXC: NYSE) is the worlds leading independent endtoend IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC Technology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner network combine to deliver powerful nextgeneration IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information visit
The role:
We are looking for someone with a broad skillset and knowledge base with a rich experience within Applications Infrastructure and End User support along with proven commercial experience of MS SQL Tibco BW amongst other essential technical and technology skills. You will be responsible for the efficient operation and support of applications (primarily customised COTS) within the Mechanical Design Department specializing in identifying and solving problems and advising business users.
Responsibilities:
The Support Engineer will:
Provide extensive end user support for Mechanical Design application for over 3000 users.
Have a working knowledge proven commercial experience of the key skills listed below
Be responsible for delivering support across 3 UK sites Stevenage Bolton and Filton.
Assist in the definition of best practice and processes associated with Mechanical Design applications.
Requirements:
Good knowledge of applications support
Develop effective resolutions for user problems and system errors.
Adaptability to different personalities and levels of user knowledge.
Confidently be able to present complex subjects to different target audiences.
Good verbal and interpersonal communication skills.
Ability to work autonomously.
1st/2nd level operations experience with Application support team or service desk
Experience of working to SLAs and KPIs
KEY SKILLS
Proficient in MS SQL
Proficient in Tibco BW
Strong analytical and RCA (Root Cause Analysis) skills
Strong Windows OS administration knowledge
Windows 10 OS / Windows Server OS 2012 onwards
Strong Windows 2016 server knowledge and above
Competent with Application Packages
Basic understanding of VMs
knowledge of ESX VMWare.
knowledge of ESX infrastructure.
knowledge of ESX snapshots / restores
Enterprise services Experience Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
Security Patching
Release Change and Problem Management
Working well within a Support team environment often on site
Preferred but not essential
Windchill administration / implementation
Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
Implementation of Windchill 10.2 or above.
Administration of 10.2 and above.
Knowledge of deploying Creo Parametric/Office PDF workers.
Awareness of Creo Parametric / Creoview.
CREO Illustrate
Enterprise services
IIS Web services.
Apache Tomcat.
SQL
Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database.
What we offer:
DXC provide a comprehensive Flex benefits scheme including Pension Life Insurance Health insurance travel insurance store vouchers/discounts 25 days holiday and options to increase holiday and select benefits appropriate to you.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Senior IC
Employment Type
Full-Time
