Order Management Lead

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.

The ideal candidate is a progressive manager who is recognized for their general management operational excellence communication and interpersonal skills. Employing a leadership style that fosters collaboration and demonstrating a track record of outstanding results. Fluent in both English and Spanish.

Key responsibilities include:

1. Quality Assurance and Oversight: Conduct spot checks on Coordinator tasks to ensure accuracy and completeness. Review order file daily including BOL units shipment statuses routing and inventory discrepancies. Liaise with logistics and 3PLs to organize timely shipment of orders Monitor email responses to ensure all inquiries are addressed within the designated timeframe. Manage carrier compliance by sending required data to retailers on a weekly basis. Review WHS pick slip reports for accuracy and completeness. Monitor appointment dates/times to prevent backlog and ensure timely rescheduling. Validate small parcel shipments and carrier information transmission. Ensure timely actioning of chargebacks nearing dispute deadlines. Generate and maintain detailed records of orders and customer communications for audit and customer service follow up.

2. Weekly Standup Meetings: Prepare for and lead weekly standup meetings. Document meeting minutes and action items for distribution.

3. Training and Development Play active role in onboarding and training new hires. Participate in designing and delivering training refreshers to team every 6 months (Including key apps and platforms: Oracle MBI Omali QV HighRadius Excel). Provide training and guidance to team members with daily activities as needed

4. Escalation Handling: Assist the team with resolving escalations and complex issues.

5. Warehouse Projections: Collaborate with other Team Leads and managers to generate warehouse projections twice a week to ensure efficient resource allocation (DC labor dropped trailers small parcel carrier capacity etc).

6. Audit support: Ensure CSRs are meeting audit deadlines and assist in locating missing documents.

Key Attributes & Skills:

Minimum 4 years of experience an order management lead in a CPG company Proven ability to develop innovative solutions for increased productivity Results oriented focused on the outcome for the team and the company Strong interpersonal skills; able to effectively influence and lead others Strong Microsoft Excel skills Excellent communication skills both written and verbal Ability to work well under pressure in a fastpaced environment Well organized and strong multitasker; able to manage priorities Data analysis and problem solving Crossfunctional collaboration Project management

Education and Experience:

A university degree; preferably Commerce 4 years of experience coaching and leading a team 3 years of experience working in retail or wholesale environments

Location: Mexico City Santa Fe Region

Hybrid: 3 days a week in office

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us: Life At SharkNinja Outrageously Extraordinary

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For candidates based in China please visit: candidates based in Vietnam please visit:

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at