Senior Coordinator Student Program Lifecycle
Senior Coordinator Student Program Lifecycle
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Job Description
Overview:
Senior Coordinator Student and Program Lifecycle
Fulltime Continuing position
Salary Level HEW 8 17 Superannuation
Based at the Melbourne CBD campus and hybrid ways of working
About the role
As the Senior Coordinator Student and Program Lifecycle you will be responsible for the effective management of the academic and student lifecycle services within the School. You will provide leadership and line management to the Schools Student and Program Lifecycle team ensuring the delivery of highquality support for learning and teaching activities and student and program administrative services.
You will ensure the provision of excellent customer service and support to students managing enquiries and administration across all stages of the student lifecycle including overseeing processes related to orientation enrolment progression program changes and completions.
You will be responsible for leading the continuous improvement of service delivery ensuring the Schools academic and student support functions operate efficiently and effectively as well as ensuring effective implementation and uptake of new University systems and processes and changes to policy and procedures in line with University requirements.
In addition you will be responsible for liaising with College and University teams to triage and investigate student complaints and appeals for the School.
To be successful in this position you will have:
Substantial experience and expertise in the provision of quality student and program administration services and a demonstrated working knowledge of relevant university policies and procedures.
Substantial experience leading a team of administrative staff with a commitment to providing a high level of customer service and a culture of continuous improvement.
Excellent organisational and project management skills with the ability to proactively manage changing and competing priorities and deliver high quality outcomes within tight deadlines in a pressured environment.
Highly developed interpersonal skills and strong written and verbal communication skills with the ability to build effective working relationships with a range of stakeholders across the organization.
Demonstarted ability to collect and analyse data produce reports and develop and implement strategies that effectively address areas for improvement within the immediate work area.
Demonstrated ability to develop implement and review systems and processes and to creatively resolve implementation issues.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College
RMITs College of Design & Social Context brings together creative and practical study in the fields of design technology and society. Comprised of nine schools the College encompasses a wide variety of disciplines of the built environment education media & communication global & social studies and across all fields of art and design. It is this breadth of expertise and the shared commitment to addressing the most urgent challenges and opportunities of our time through interdisciplinary collaboration that gives the College its unique identity.
Our work makes substantive contributions to sustainability and regenerative futures global and social justice agendas and exploring the nexus of technology and the human experience. We seek to deepen our understanding and offer possible paths forward for society by addressing these issues with imagination rigour and practicality. We do this through excellence in education and research that is futurefocused industryconnected and community engaged.
With over 21000 students in Australia and Vietnam from undergraduate students to PhD candidates learning and researching with a team of over 1000 academics we are dedicated to fostering an environment that advances knowledge and transforms professional practice. Through our highly respected research centres groups and international partnerships the College is having an impact globally with agendasetting research that informs government policy supports industry innovation and advances creative practice.
The College has a significant presence in Asia and Europe through higher education programs and active research projects. This includes programs at RMITs Vietnam campus and with partner organisations in Singapore and Hong Kong and research activity at RMIT Europe the Universitys innovation hub in Barcelona.
The College is recognised globally for its standing across numerous fields with Art and Design maintaining its number one spot in Australia and the AsiaPacific and 19th globally in the 2023 QS World Rankings by Subject. Architecture and the Built Environment ranks second in Australia and 25th globally while Communications and Media Studies is ranked fourth in Australia and in the top 50 globally.
For more information see submit your CV and covering letter addressing Choose an item. for this position by clicking on the link at the top of this page.
For further information about this position please see the Position Description hyperlinked below or contact Emily Kaye (Talent Acquisition Advisor) via email .
Position Description Senior Coordinator Student and Program Lifecycle
Please note if you are viewing this advert from an external site please click apply and you will be redirected to RMITs Jobs website to access the Position Description at the bottom of the page.
Applications Close:
7 May 2025 11.59 pmRMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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