Treatment Coordinator
Treatment Coordinator
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Summary of Position:
The Treatment Coordinator is a pivotal role to Robinson and Ries Orthodontics and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.
Essential Job Function:
- Obtaining high treatment acceptance by explaining cost of treatment insurance coverage and finance options.
- Solicit referrals frompatientsposttreatment while at the same time tracking satisfaction with work provided.
- Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
- Communicate to office management if schedules are not filled for consults.
- Presentingtreatment plans and giving estimates of treatment costs in an effective manner.
- Educating and discussing the Orthodontists treatment plan after diagnosed and reviewed by the clinical staff with the patient.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
- Exhibit excellent customer service and communicate withpotentialcustomers in a friendly and efficient manner.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Ensure patients are compliant with appointments financial obligations send the appropriate communication leading up to or including termination from treatment.
- Drive results and strive to consistently achieve results and goals set forth by management.
- Other duties as required.
Core Competencies:
- Being ResilientRebounding from setbacks and adversity when facing difficult situations.
- Situational AdaptabilityAdapting approach and demeanor in real time to match the shifting demands of different situations.
- Communicating EffectivelyDeveloping and delivering multimode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus Building strong customer relationships and delivering customercentric solutions.
- Drives Results Consistently achieving results even under tough circumstances
- Instills Trust Gaining the confidence and trust of others through honesty integrity and authenticity.
- Interpersonal Savvy Relating openly and comfortably with diverse groups of people.
- Persuading Using compelling arguments to gain the support and commitment of others.
Knowledge Skills and Abilities:
- High level knowledge of Orthodontics and associated treatment planning.
- Actionoriented and taking initiative being adaptive and flexible in a changing environment.
- Understand and can effectively communicate techniques utilized in the Orthodontic field.
- Have a detailed knowledge of dental insurances service limitsand financing options.
- Customer service or sales experience along with dental knowledge preferred.
- Have excellent written and oral communication skills.
- Compassion and high level of service for our patients parents and staff.
- Integrity always doing the right thing.
- Dependable reliable to be at work when scheduled.
- Attention to detail.
- Able to organize work engage in a variety of tasks simultaneously and consistently meet deadlines.
- Professional manner and appearanceat all times.
- Computer skills: Microsoft office andWeb Browser.
- Telephone skills: Proper telephone etiquette and information gathering skills.
Education and Experience
- High School Diploma GED or equivalent Required
- 13 Years Relative Experience
Required Experience:
IC
Employment Type
Full Time
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