Student Worker - Office Assistant NV Texana University House - BC

Job Title: Office Assistant NV Texana & University House

Job Classification:Administrative and Office Services Student

Department: Campus Living & Learning

Hiring Manager: Marcy Higginbotham

Contact:

Work Schedule: This position will begin August 2025. Flexible working hours 1020 hrs per week SundaySaturday between the hours of 7am and 1am

Desired Length of Employment: Fall 2025Ongoing

Pay Rate: 8

Job Description:

Job Summary: The purpose of the Office Assistant (OA) position is to provide administrative support to oncampus communities at Baylor University. As employees of Campus Living & Learning we expect OAs to recognize the value and importance of the oncampus living experience. In this way the OA should be a helpful resource and referral agent for residents parents visitors and faculty/staff in our communities. OAs are expected to uphold Campus Living & Learnings Customer Service Standards. In addition the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies verifying resident identity when applicable and communicating issues of concern to other residence hall support staff.

Job Functions:
i. Monitor door security and inform appropriate staff if any issues arise i.e. Community Leaders (CLs) Residence Hall Director (RHD) and Safety and Security Education Officers (SSEOs)
ii. Provide administrative support to residents including but not limited to: room access support e.g. unlock codes and checking out equipment
iii. Assist in maintaining accurate log books for unlock codes maintenance issues equipment checkout lost and found and gift registries
iv. Be knowledgeable of oncampus locations and resources
v. Support residents in communicating issues of concern to other members of the hall staff
vi. Enforce and uphold Campus Living & Learning policies and procedures
vii. Complete other administrative tasks as assigned by the supervising RHD

Learning Outcomes:
i. Excellent customer service skills (inperson per telephone and via email)
ii. Organization and creativity in administrative responsibilities
iii. Proficiency in problemsolving; responding to issues with consistency accuracy and adaptability
iv. Understanding of the internal operations of a major complex system (i.e. residence hall).
v. This includes but is not limited to: facilities management technical operations safety & security monitoring.

Required Skills:
i. Typing
ii. Ability to learn a computer program for Front Desk functions
iii. Ability to complete administrative tasks as requested
iv. Ability to provide customer service to a diverse population
v. Ability to work on a team
vi. Time management
vii. Sound judgement to respond to needs or crises as they arise

Provide general office assistance and support
Greet clients and visitors with excellent customer service; answer inquiries and provide information
Maintain files and reports and ensure confidentiality of information
Assist with various projects activities or tasks as needed
Ability to comply with University policies
Maintain regular and punctual attendance

• Provide general office assistance and support
• Greet clients and visitors with excellent customer service; answer inquiries and provide information
• Maintain files and reports and ensure confidentiality of information
• Assist with various projects activities or tasks as needed
• Ability to comply with University policies
• Maintain regular and punctual attendance

Employer: Baylor University

Work Location: Texana House & University House

Work Address: 1201 S University Parks Dr A Waco Tx 76706