Technical Account Manager
Technical Account Manager
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Job Description
Responsibilities:
- Act as the primary technical point of contact for a portfolio of strategic accounts.
- Provide proactive technical guidance product insights and support to ensure customer success.
- Lead technical onboarding and product implementation for new clients.
- Understand customer business needs and recommend optimal solutions.
- Collaborate with Sales Product and Engineering teams to advocate for customer needs.
- Monitor customer health and usage trends; develop action plans to address risk or maximize engagement.
- Troubleshoot and resolve complex technical issues with a sense of urgency.
- Deliver regular business and technical reviews with clients.
- Contribute to knowledge base documentation and best practices.
- Bachelors degree in Computer Science Information Technology Engineering or a related field.
- 35 years of experience in a Technical Account Manager Solutions Engineer or Technical Support role.
- Strong understanding of enterprise software/SaaS environments APIs integrations and cloud platforms.
- Excellent problemsolving skills with a proactive mindset.
- Exceptional communication and relationship management skills.
- Ability to manage multiple client relationships and priorities in a fastpaced environment.
- Experience with CRM and ticketing tools (e.g. Salesforce Zendesk Jira) is a plus.
- Familiarity with cloud platforms (Microsoft AWS Azure GCP). (Preferred)
- Experience with DevOps tools or data analytics platforms. (Preferred)
- Certifications such as AWS Certified Solutions Architect ITIL or PMP. (Preferred)
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
Required Experience:
Senior IC
Employment Type
Full-Time
