Sr Product Operations Manager
Sr Product Operations Manager
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary:
A Senior Product Operations Manager oversees and manages the tools used by the Core Payments product teams ensuring they are effective and aligned with company goals while also managing processes and data to improve product development and launch.
Key Responsibilities of a Senior Product Operations Manager:
Tool Management:
Evaluate select and implement tools for various product development stages (e.g. intake roadmapping prototyping goals etc).
Ensure tools are efficient scalable and integrate well with existing systems.
Organize distribute and present data from the tools such as burn down charts roadmaps and reporting
Manage tool licenses subscriptions and user access.
Stay uptodate on emerging tools and technologies that could benefit and progress the Core Payment strategies.
Work with Product Operations Analyst to identify gaps in existing tools that impact analytics needed.
Process Optimization:
Operationalize the Product Operating Model and ensure teams are working through the defined delivery path (ex: gates for decision making review meetings etc)
Create and refine processes to get to the right outcomes faster.
- Ensure consistency and adherence to established processes.
Communication and Collaboration:
Communicate product tool updates and best practices to product teams.
Facilitate collaboration and knowledge sharing among product teams.
Serve as a point of contact for product toolrelated issues.
Qualifications:
Strong 5 years of experience in product management product operations or program management within a productled organization.
Deep understanding of product operating models and modern product managementmethodologies (e.g. customer discovery empowered teams outcomebased roadmaps).
Strong stakeholder management skills with the ability to influence at all levels of theorganization including executives.
Experience defining and measuring KPIs to assess program success and drive continuousimprovement.
Must be able to navigate a changing business landscape and influence others.
Proficient in Jira Pendo Confluence 365 Move
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Manager
Employment Type
Full-Time
