Client Support Agent
Client Support Agent
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About us
Through local expertise and global scale we atGlobal Paymentsdeliver marketleading technology solutions through five regional subbrands Eway EzidebitSentralPigeonhole Software and Storman.
These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.
This role is aligned toSentral a proven webbased software solution that seamlessly manages school administration student data and so much more. Our tailormade solutions help administration staff teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2000 schools across Australia.
About the role
Are you someone who loves technology enjoys learning new systems and thrives on helping others We are looking for friendly curious and techsavvyClient Support Agentto join our growing team.
Youll be the first point of contact for our customersprincipals teachers school staff and parents providing thoughtful support and practical solutions for both technical and general software enquiries.
What Youll Be Doing:
Provide frontline customer support via phone email ticketing system and web conferencing;
Assist users with both general and technical queries sometimes involving log file analysis or troubleshooting more complex issues;
Build lasting relationships with clients enhancing their experience with our products;
Collaborate with Senior Support Agents to escalate and resolve priority issues;
Maintain high customer satisfaction by aiming for firstcontact resolution and timely responses;
Work with internal teams to promote knowledge sharing continuous improvement and great support practices;
Identify opportunities to contribute to internal knowledge bases and selfhelp resources.
About you
With a wide range of career growth opportunities within Sentral we are looking for individuals who want to make an impact on both the business and our customers through outstanding customer service and sharing the insights these customers provide.
You will bring:
At least 2 years experience in a customer service or software support role;
A passion for technology and a natural curiosity to learn and grow;
Excellent communication skillswritten verbal and interpersonal;
Strong problemsolving skills with the ability to manage and prioritise multiple issues at once;
A customerfirst mindset with a focus on delivering solutions and great service;
A collaborative team player who loves contributing to shared goals and improvement;
Experience in the Education sector is a big plus.
Please note that you must have
Full work rights in Australia
Ability to obtain a Working with Children Check
Ability to obtain an Australian Federal Police Check
Salary
The salary range for this role is $70 000 $75 000 base superannuation
Our benefits
We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self feel supported and nurtured.
We understand the struggle of the juggle the balance of work and personal life can be challenging. So we offer aflexible workingrhythm blending inoffice and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself take advantage of the vast array ofwellbeing resourceswe offer use your breaks and your leave includingBirthday Leave.
We provide a first classemployee assistance programthat offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters plus coaching support for people leaders on wellbeing matters.
We offer18 weeks paid parental leavefor either parent as well as two weeks paid secondary carers leave.
Celebrating together is a big part of our culture and we regularly gather forExtravaganza and Team Appreciation Days plus fun activities brought to you by our social committees.
We like to shout at each other not literally but viaReward and Recognition Programssuch as Shout Outs recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate so we provide twoDays of Serviceeach year to volunteer in a cause that matters most to them.
Other benefits available includesalary sacrificestudy leaveand anEmployee Stock Purchase Plan.
Ready to apply
If this role sounds right for you we invite you to Apply by using the APPLY button. Please note you will be redirected to a Global Payments careers page to submit your application.
We respectfully ask that no recruitment agencies contact us regarding this position.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
