Security Agent Full Time - VOCO The Shelby Myrte Beach

SECURITY OVERNIGHT

At the Shelby we are seeking a dedicated and professional Overnight Security Guard to ensure the safety and security of our guests staff and property during the night hours. In this role you will play a vital part in maintaining a welcoming environment and providing excellent service to guests while conducting detailed patrols and fostering a sense of security.

ABOUT OUR COMPANY

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

VOCO an IHG Hotel

VOCO IHGs fastestever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

As the Security Officer you will conduct routine patrols of entire property ensuring the safety and security of our guests. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies undesired conduct disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.

SCOPE OF WORK TEAM

• Reports to Front Office Manager and General Manager

• Supports entire property and special events team

• Part of Front Office Department

RESPONSIBILITIES

• Knowing the complete hotel facilities and layout including emergency procedures.

• Spend majority of shift on foot patrol walking climbing stairs of the interior garage and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and twoway radio bending stooping and kneeling as in performing CPR.

• Patrol parking lot ensuring safety of guests and property.

• Patrol interior hallways and public areas ensuring safety of guests and property.

• Prepare routine logs of status of patrolled areas.

• Prepare security incident report and notify appropriate managers when an incident occurs.

• Escort guests when asked to parking lot areas and assist with luggage if needed.

• Perform housekeeping duties during their absence overnight assist the Night Auditor with guest calls. In addition perform duties of Engineer on Duty and assist with maintenance calls overnight as effectively as possible.

• Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites meeting rooms and all outlets location and hours of operation.

• Report and/or followup on any complaints problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

• Attend emergency training and procedures to ensure appropriate protection of the hotels guests staff and company assets.

• Memorize and monitor life safety system installed at property including layout of entire building alarm pull stations location of fire extinguisher and sprinklers.

• Perform special projects and other responsibilities as assigned.

• Maintain good working relationships and open lines of communication with all other departments.

• Train crosstrain and retrain (when necessary) in all departments.

• Assist Night Auditor/MOD and Valet whenever necessary.

• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Qualifications

EXPERIENCE:

• Prior Experience:

• 1 years of loss prevention/security in a hotel hospitality or fast paced environment preferred.

• IT Expertise:

• Knowledge of computer software (including Microsoft Office outlook)

• Education:

• High School diploma or GED required.

• Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be service oriented with excellent customer service and sales skills

• Must be able to effectively communicate to guests management and coworkers and read write and understand the English language

• Must be energetic and outgoing

• Must possess excellent interpersonal and organizational skills

• Must be able to follow directions with attention to detail speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multitask in a fastpaced work environment

• Must be able to understand and work with basic financial information and solve basic arithmetic problems

• Flexible and long hours sometimes required.

• Medium work Exerting up to 50 pounds of force occasionally and or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

• Ability to stand for the entire shift.

• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.

• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Hours Required: Must primarily work during Springboard Hospitality business hours while understanding that the hotel business functions 24/7. Weekends and holidays will be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Companywide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.

• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.

• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

EXPERIENCE:

• Prior Experience:
  • 2 Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

• Education:
  • High school education or equivalent experience Valid California drivers license and ability to drive stick shift required.
  • Guard card and CPR/First Aid certified preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multitask in a fastpaced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday Friday 8am 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Companywide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.