Field Performance Manager

Closing Date

Job Title: Field Performance Manager

Location: Primary site will be Hastings and covering multiple sites therefore driving licence essential

Work type: Permanent
Hours: 37 hours per week
Salary: Upto 50000 per annum plus a business needs car

Its an exciting time to join us!

Millions of pounds of investment in our Hastings supply zone this is part of our drive to improve compliance asset reliability and wellbeing of our field teams. We are looking for a passionate and motivated leader to build engage and inspire the new field operations team whilst promoting excellence and encouraging a culture of continuous improvement.

Our overarching plan is to provide our customers with a continuous supply of safe clean and wholesome drinking water by focusing on our five key priorities our people health & safety water quality risk & resilience and efficiency.

Reporting to the Area Operations Manager you will develop a highperforming team with a strong health and safety culture to ensure we consistently meet our internal and regulatory KPIs. This role covers a large geographical patch so a willingness to move around day to day is essential.

You will lead your team to ensure there is a robust resilient 24/7 service for the area to provide our customers with a continuous supply of safe clean and wholesome drinking water. This role will be the responsible person for the disinfection process.

This is a diverse and fast paced role where no two days will be the same. It provides a fantastic opportunity to think differently about how we ensure reliability and resilience of our assets whilst developing our people and driving a sustainable operating model.

You will gain a wealth of exposure to the wider business as investment in our assets during AMP8 continues atpace. You will work with leaders from across the business contractors and colleagues alike ensuring health and safety is at the forefront of our work. This is a perfect opportunity to further develop your leadership experience with real progression opportunities.

Key accountabilities of the role:

Meet the area production plan by ensuring asset availability and delivery of the planned work for the area.

Build a collaborative engaged and capable team through performance management and coaching. Holds yourself and your team to account against the Southern Water core values and behaviours.

Resolve customer complaints to improve our customer metrics.

Ensure your team are trained and competent to continuously achieve in their roles prioritising statutory and compliance training.

Ensure a high standard of maintenance and reactive job completion through first line assurance i.e. comprehensive audit programme and continuous improvement from coaching and upskilling.

Ensuring the area is sustainable through engaging with key stakeholders to deliver solutions for the future.

Legal compliance in relation to people asset and process i.e. statutory compliance and controller of premise.

Financial Control & Efficiency: ensure operational budget for your area is met.

Identifying future and potential risks through the corporate risk system to enable site(s) resilience.

Troubleshooting and ensuring there is a point of escalation in resolving operational issues faced by the team by safe methods of working.

You will also be required to take part in an outofhours rota once fully trained every 1 in 810 days.

What skills are we looking for:

You will have a background in operational management and leadership of teams with specific experience or demonstrable understanding of Water Production and the wider Water Industry with the following skills and experience:

Strong leadership people and performance management skills are essential for the role

Demonstrable operational or process management experience

Knowledge and experience of water or waste treatment

Passion for leading change/continuous improvement

Coaching experience

Influencing and negotiating skills

Communication skills

Commercial experience

Managing contractors

Health & Safety knowledge IOSH or NEBOSH desirable

Due to the nature of the role a full UK Driving licence is required

Whats in it for you!

This role will be a highprofile role across the whole of Southern Water and will provide the successful candidate a great insight to the whole of Southern Water as a company.