Clinical Services Coordinator- Complex Care Program
Clinical Services Coordinator- Complex Care Program
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Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
Job Description
The Clinical Services Coordinator is a key member of the Program for Children with Medical Complexities. The position assists Program leadership in coordinating the activities of the teams that care for the patients within the Program and provides administrative support for program operations. The Clinical Services Coordinator works with providers and leadership across the institution in matters concerning the Program for Children with Medical Complexities.
1. Works with providers program leadership and hospital personnel to develop an organized scheduling process for the patients and across interdisciplinary teams.
2. Acts as the primary resource for problem solving for providers and for the program. Identifies goals and objectives for performance improvement projects in order to provide the best patient care optimum customer service and improve physician satisfaction.
3. Serves as point of contact for referring physician practices and works with them to resolve issues related to new patient referrals/scheduling.
4. Maintains knowledge of benefit eligibility provisions and precertification needs as required by payers. Works with appropriate individuals to ensure that all necessary approvals and clearances are received for coordinated care.
5. Works with administrative staff care coordinators providers and Program leadership in the development coordination and promotion of program events and meetings.
6. In conjunction with Complex care program Leadership monitors overall progress of the program and supports appropriate action to address questions or concerns. This can include regulatory requirements quality improvement projects and volumes for the department.
7. Maintains a clinical database on complex care program patients and assures proper information is being collected and stored.
8. Works with program leadership to conduct routine needs assessments for the program.
9. Builds and maintains relationships with hospital wide partners
10. Completes agendas minutes correspondence and distributes materials to appropriate individuals.
11. Maintains programspecific content for program website (Lurie and NU) and works with appropriate departments to update content routinely. Collaborates with Marketing to create and distribute marketing/promotional materials.
12. Partners closely with care coordinators on all matters related to patient program enrollment appointment scheduling and intakes
13. Oversight and management of provider template and schedules in Epic
14. Other job functions as assigned.
Knowledge Skills and Abilities:
1. High School Diploma Required. Bachelors Degree Preferred; minimum four years of related administrative experience required. A combination of education and experience will be considered in lieu of either area.
2. Excellent leadership organizational and analytical skills ability to work with teams strong written/verbal communication.
3. Strong planning and coordination skills.
4. Ability to work independently and exercise good and professional judgment.
5. Knowledge of medical terminology and medical education programs preferred.
6. Experience in an Academic Medical Center preferred
7. Extensive knowledge and experience working with Microsoft applications.
Education
Pay Range
$24.00$39.24 HourlyAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5 employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
