Front Desk Manager
Front Desk Manager
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Job Description
Hotel:
La Vista Courtyard12560 Westport ParkwayLa Vista NE 68128Front Desk ManagerFull timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Get to Know Us: The La Vista Courtyard by Marriott located in La Vista Nebraska just off I80 is a selectservice hotel connected to our conference center with a vast 60000 square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our indoor pool and 24hour fitness center. Join our team and be a part of the exceptional hospitality we provide at the La Vista Courtyard by Marriott.
Come Grow with Us:At La Vista Courtyard by Marriott we offer not just a job but a path to personal and professional growth.
Salary from: $44740/year
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
TheFront Office Managerwill be tasked with the following duties responsibilities and assignments:
Manage direct reports by ensuring Associates understand employment practices recommending employment decisions and corrective action supporting performance management and implementing discipline
Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
Createa bestinclass guest experience by engaging with guests providing friendlycourteousservice anticipating guest needs increasing guest loyalty and maintaining relationships;
Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment and determining revenuedriving initiatives;
Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
Recommendand implement approvedchanges that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty;and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality front desk experience
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelors Degree in related field
Required Technology:
Basic computer knowledge including the Microsoft Suite of Word Excel PowerPoint Outlook and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings nights weekends holidays and special events
Competencies:
65 Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
15 Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
60 Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
At Atrium Hospitality youre a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay great benefits and exciting perks to support you on and off the job.
Including:
Daily Pay Get paid when you need it
Exclusive Travel Discounts Save big at Marriott and Hilton properties
401k Plans Invest in your future
Comprehensive Medical Insurance Your health matters to us
Additional PropertySpecific Perks Because every location has something special to offer
But we dont just offer jobswe help you build careers. With internship programs training plans hundreds of self paced on line classes and opportunities at 70 hotels nationwide you can grow your future the way you want.
Ready to take the next step Join a team that values you and your future!
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Notice of candidate Privacy Rights:
Required Experience:
Manager
Employment Type
Full-Time
