Software Support Specialist India
Software Support Specialist India
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Job Description
About This Role
CSS Software Specialist India
Job Description
The Customer Service Specialist (CSS) is part of a highly customerfacing group that provides postdelivery technical support to CAEs customers contributing to the companys goal of being the Flight Training and Simulation Partner of Choice.
Combining the chance to gain experience and acquire new expertise on varied systems with the opportunity to apply knowledge ingenuity and creativity to solve problems and tackle new challenges in the everchanging landscape of customer support the role of the CSS offers flexibility professional growth and networking throughout CAEs worldwide network of training centers and customer base.
Were seeking highly motivated candidates to join our Customer Service team in India who are responsible for the support of our Indian customers.
This position is located in the Delhi region. The ideal candidate should be comfortable working in a hybrid environment splitting their time between remote work and onsite visits to various customer locations primarily within Delhi. However occasional travel anywhere in India may be required.
TASKS AND RESPONSABILITIES
- Install simulation software product load.
- Implement engineering software changes.
- Troubleshoot SW and HW installation/integration problems.
- Run qualification tests to prepare simulator for initial or recurrent qualifications.
- Perform investigations to isolate problems.
- Address software issues on simulators that are in service.
- Set up and coordinate efforts to address issues using remote support (from Montral).
- Assist in performing onsite simulator testing
- Provide support during Customer acceptance and qualification
- Provide daily report on activities progress
- Participate in short term trips to customers.
EDUCATION
- Bachelors degree in Engineering or Computer Science with minimum of two years of experience in software integration support.
OTHER QUALIFICATIONS
- Proficiency in English is required.
- Strong software background.
- Good Knowledge of Windows Environment and PC hardware.
- Resourceful takes initiative good interpersonal skills and ability to work under pressure.
- Ability to troubleshoot problems.
- Ability to adapt to new environments.
- Availability to work on shifts (if Montral support is required)
- Ability to learn quickly.
- Willingness to work irregular hours.
- Availability to travel within India for onsite work.
- Aerospace knowledge is an asset.
- Knowledge of the CAE simulation environment is an asset.
- General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.
#LIDP1
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
