Team Lead - Employee Benefits

Job Title: Digital Team Lead Employee Benefits

Department: Acrisure Digital Solutions

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Position Overview:

The Employee Benefits Digital Team Leader role offers an exciting opportunity to lead a dynamic team drive innovative digital strategies and make a significant impact on client success and business growth. The Digital Team Leader is responsible for overseeing and guiding a digital employee benefits Account Management team to achieve strategic goals and enhance the customer experience through digital client service delivery and engagement. This role involves managing an assigned book of business leveraging digital strategies technology and AI for a competitive advantage and ensuring effective of data driven marketing campaigns. The Digital Team Leader will be responsible for client relationship management promoting solutions and services as well as driving innovation to deliver exceptional value.

Key Responsibilities:

1. Team Leadership:

• Lead mentor and motivate a diverse digital Account Management team fostering a collaborative and innovative work environment.

• Oversee assigned digital service team client block including achieving annual retention growth and satisfaction targets.

• Provide resolution support and oversight for identified customer escalation inquires.

• Set clear goals and performance expectations for team members providing regular feedback and professional development opportunities.

• Deliver annual performance reviews and conduct monthly performance checkpoint meetings. Develop and oversee performance action plans for those not meeting the required metrics.

• Ability to recruit interview and onboard new associates to their team.

• Responsible for leading business processes to ensure compliance with regulations Acrisure policies & procedures and E&O prevention. Facilitate adherence to Acrisure procedures and workflows with all staff members.

• Communicate consistently key operational reporting and metrics to Platform leadership including but not limited to sales and retention metrics carrier escalations aged renewal reports and accounting discrepancies.

• Coordinate training on operating systems and procedures as required.

2. Digital Strategy Management:

• Execute data driven awareness and comprehensive digital marketing strategies aligned with Acrisures business objectives and client needs.

• Lead account rounding and digital solutions.

• Focus on small employee benefit customer accounts to maximize impact and drive significant growth for Acrisure.

• Drive associate and client use of technology including applicable agency management systems quoting and sale activity software as well as other selfservice tools.

• Facilitate operational initiatives that support organic growth and retention goals through collaboration with members and digital marketing.

3. Technology and AI Utilization:

• Leverage cuttingedge technology and AI tools to optimize digital marketing efforts and gain a competitive advantage.

• Stay updated with industry trends and emerging technologies to incorporate into customer engagement communications and engagement.

• Utilize unique insights to shape and enhance Acrisures digital strategies ensuring they remain at the forefront of innovation.

• Support overall optimization goals and utilization of Acrisure tools and resources.

4. Campaign and Optimization:

• Ensure the effective of data driven marketing and compliance campaigns monitoring performance and adjusting when appropriate to achieve desired outcomes.

5. Client Relationship Management:

• Build and maintain proactive relationships and ongoing customer engagement strategies leveraging industry and customer specific data.

• Guide the team to ensure bestinclass services providing necessary tools workflows training plans metrics and quality review procedures.

6. Innovation and Value Creation:

• Drive innovation within the digital team encourage creative approaches and new ideas to meet evolving market and client demands.

• Perform other tasks or projects as requested by service team or region leadership.

Education:

• Bachelors degree in business administration or a related field. Must hold applicable health and welfare insurance license

Experience:

• Minimum of 3 years of experience in leading a service delivery Sales or Account Management. organization or similar role.

• Proven track record of successfully managing growth and customer satisfaction strategies as well as associate development with a strong understanding of employee benefits digital tools and selfservice capabilities.

Skills:

• Exceptional leadership and team management skills with the ability to inspire and guide a team towards achieving goals.

• Proficient computer skills and agency management software systems expert understanding of EPIC utilization and other agency management applications and software

• Proficient working knowledge of Microsoft Office including Outlook Excel Word PowerPoint and analytics platforms.

• Strong organizational and time management skills along with a demonstrated attention to detail.

• Ability to make timely business decisions.

• Excellent communication and interpersonal skills with a clientfocused approach.

• Creative problemsolving abilities and a passion for innovation.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Educational Resources

• Generous time away