Microsoft O365 Collaboration Technical Manager

Looking for an opportunity to make an impact

Unleash your potential at Leidos where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

The Digital Modernization Sector brings together our digital transformation and IT programs allowing us to better serve our customers through scale and repeatability.
are seeking a talented and energetic candidate to work with the best and brightest employees around the country in creating innovative allencompassing solutions for our programs. You will work in a fastpaced and diverse environment enjoy flexible work arrangements and will have a management team that encourages your career development and growth. In this role you will gain many intangible skills such as time and task management critical thinking and problem solving the ability to communicate complicated problems in a concise manner as well as solve complex problems using available tools.

The NASA IT portfolio within Digital Modernization Sector currently has an opening for a Microsoft Collaboration Engineer Manager to lead our M365 Collaboration team that supports our Microsoft 365 and Exchange environments. This is an exciting opportunity to use your experience helping the NASA EndUser Services and Technologies (NEST) mission. In this mission we serve as an agile trusted partner to transform integrate simplify modernize and safeguard NASA IT systems and data. And above all else continuously enhance the enduser experience.

Microsoft Collaboration Engineer Manager will act in a lead role in directing the operations of the NASA NEST M365 and Exchange environments. They will manage a team and act as the technical SME. This includes Exchange on premise infrastructure in hybrid with Exchange Online Teams SharePoint One Drive Microsoft Defender M365 security suite SMTP gateways Active Directory Azure networking to include express routes DNS and IP management. The candidate will play a key role in keeping the NASA M365 and Exchange environments operational reliable and secure.

Primary Responsibilities Management:

Lead a team of employees. Responsible for creating staffing plans to ensure efficient use of resources.
Perform management duties to include: provide guidance to team on technical solutions develop and refine support methodologies as well as administrative functions.
Partners with the NEST Operations Manager and NASA NEST customer representatives to help define the M365 and exchange environment for NASA.
Must be able to clearly articulate technical dialog with a variety of audiences to include NEST and NASA management.
Must be able to work within a team environment as this position will interact with not only members of NEST but also cross contracts with other service offices.
Rallies all key parties (across NASA and NASA contractors) to engage in the resolution of critical issues in a timely manner.
Can be relied upon to communicate NEST strategic and tactical directions and status to all levels of NASA and Leidos leadership.
Creates and leads teams as needed from within NEST and other contracts to enable the delivery of highquality services across NASA.
Leads by example and coaches staff to reach their true potential.
Work with security leadership (both contract and civil servant) to enhance security posture of our environment.
Introduce new Microsoft 365 features and services across NASA and support customer issues.

Primary Responsibilities Technical:

Employ ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives.
Actively participate in projects and activities to deliver the services defined on the NEST innovation roadmap.
Recommends and develops new technical solutions products and/or standards in support of functions strategy and operational guidance to help improve the operation of the NASA NEST M365 and exchange and driving cost savings through efficiency.
Monitor technology trends and vendor roadmaps to anticipate changes and implement new technologies while minimizing risks. Regularly review the tools and processes used to deliver NEST services and manage NEST systems.
Work with NEST engineering to add emerging technologies that can benefit NASA to the NEST innovation roadmap.
Provide technical review for changes to endpoints and endpoint management systems that are managed by NEST.
Create and maintain system documentation test plans work instructions and knowledge articles.
Partner with NEST vendors to monitor product roadmaps and participate in technology reviews.
Be a part of technical teams as a SME in of large technical projects or processes.
Responsible for helping support and administer M365 suite of services as well as on premise Exchange infrastructure to include Exchange Server upgrades hybrid configuration virtualization server builds migrations and decommission.
Delivering supporting and enhancing technologies from Microsoft 365 in Exchange Online Teams Exchange Online Protection Microsoft Defender SharePoint One Drive Azure DLP AIP legal holds retention policies and Conditional Access.
Delivering and supporting enhanced mail flow and mail flow security SMTP Mobile Device Management SPF DKIM DMARC certificate management.
Supporting Active Directory and identity management services ADFS SSO SAML Integrations GPO and MFA.
Supporting Windows Serverand 2022.
Configure and review reports including Power BI Azure Monitor logs Log Analytics workspaces and Microsoft 365 reporting
Significant experience with Azure AD to include managing directory and identity synchronization with Azure Active Directory (Azure AD) configuration and management of cloud sync etc
Supporting networking environment to include express route DNS IP management Kerberos authentication and OAuth.
Complete tasks related to change implementation incident resolution and project delivery.

Basic Qualifications:

Must be a U.S. citizen to apply
Must be able to obtain a Public Trust or currently possess a security clearance to be considered.
Demonstrated ability to lead technical teams both small and large to design and deliver solutions to address IT service issues.
Outstanding communication skills written and oral. Demonstrated ability to clearly articulate solutions to an audience regardless of organizational level or technical acumen.
Outstanding negotiation skills. Ability to work across organizational (both customer and internal) and contractual boundaries to address issues and create solutions to improve the NASA enduser experience.
Operational knowledge of Cloud computing and migration strategies to leverage Cloud services
Bachelors Degree with 610 years of relevant experience or Masters Degree with 4 years of relevant experience. Experience in leu of degree will be considered.
Strong written and verbal communication skills with the ability to present complex technical subjects in an effective way to audiences with a differing levels technical expertise.
Proven experience working in a geographically dispersed government environment.
Demonstrated outstanding analytical and technical skills to cut through complex technical issues to reach timely resolutions of complex technical issues.
Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers leadership customers and project stakeholders.
Experience in project management
Experience with process improvement methodologies
Experience delivering and operating IT solutions in a large complex enterprise
Ability to multitask in extremely fast paced environment
Experience in delivering technologies such as Windows Server Exchange Server Microsoft 365 AD working with DNS cloudbased architectures like Azure and/or AWS.
Demonstrated ability to lead an ITILprocess based team using an ITSM system. ServiceNow is preferred.
ITIL Foundation certification required

Preferred Qualifications:

Currently possesses a Public Trust or other security clearance
Any certifications for process improvement (Lean Six Sigma Agileetc)
Microsoft 365 Certifications

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.