Senior Director Product Management
Senior Director Product Management
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1 Vacancy
Job Description
Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems. This groundbreaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure including USDC a blockchainbased dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What youll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems. This groundbreaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure including USDC a blockchainbased dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What youll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder Mindfulness Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What youll be responsible for:
As the Senior Director of Product for Customer Journey you will be responsible for the endtoend product strategy and roadmap for a team that spans the customer lifecycle. Youll be at the forefront of transforming critical customer and internal workflows using AIpowered capabilities that reduce friction drive scale and improve the quality of decisionmaking. You will contribute to driving Circles platform strategy to simplify automate and enhance the customer experience while also enabling operational scale through internal tooling selfservice capabilities and AIpowered solutions.
This role will be central to Circles strategy of becoming an AIfirst platform. Youll guide your team in building modular selfservice infrastructure and intelligent tools that empower internal teams and deliver exceptional experiences for customers. Working crossfunctionally with Engineering Compliance Care Sales Marketing and other Product teams youll ensure our platform evolves to meet the needs of a growing global customer base while maintaining the highest standards of compliance reliability and user trust
You will lead a team of highperforming product managers and partner deeply with Engineering Compliance Business Marketing Customer Care Legal and other Product teams to design a composable platform that supports strategic growth initiatives and delivers a seamless experience for Circles global customer base. As a senior leader you will ensure alignment across stakeholders define clear success metrics and advocate for a customerobsessed mindset at all levels of the organization.
What youll work on:
Lead the evolution of customer onboarding into an AIfirst modular experience that reduces friction and improves conversion including the development of prequalification tools guided application flows and AIassisted due diligence.
Leverage AI to improve operational efficiency and decisionmaking across workflows like onboarding application reviews and customer escalations.
Define and execute the vision and roadmap for the Customer Journey team spanning onboarding internal tooling customer data systems and third party vendor solutions.
Build and scale internal tooling used by Customer Support Compliance Finance Ops and other teams with a focus on automation selfservice and operational efficiency.
Collaborate across functions to ensure Circles AIdriven platform meets global regulatory requirements while improving customer and team efficiency.
Partner with Engineering to deliver a composable platform architecture that supports Circles market expansion into new geographies products and customer segments.
Hire and grow a global team of product managers for Compliance and Risk Platform.
Build deep relationships and create strategic alliances to establish trust with key stakeholders across legal risk compliance engineering product etc. to accelerate delivery of risk and compliance initiatives.
Partner with all key stakeholders to define the product requirements develop insights and write detailed user stories to deliver features and functionality to scale Circles risk and compliance functions.
Participate in all aspects of the development life cycle from definition through deployment and support to ensure that timely advice and risk and compliance consultation is provided as necessary.
Communicate product status metrics goals and performance clearly to internal stakeholders throughout the organization including impacted teams
What youll bring to Circle:
15 years of relevant experience in implementing KYC AML or Sanctions technologies in scaled companies including leading programs for Fintech or crypto businesses. Compliance policy product or engineering experience in either banking consulting or cryptocurrency required.
10 years in executive managerial or people leadership capacities or equivalent entrepreneurship roles.
Experience in RegTech or Fintech companies is preferred. You are a creative product mind an avid problem solver and a highly collaborative team member.
You have experience designing risk and compliance operational workflows and deeply understand the expected rigor required in our operations.
You are a selfstarter and fastmoving when it comes to putting plans into motion you dont need to work from a script.
Highly quantitative analytical and business minded with a datadriven approach to decision making. Proven experience with regulatory exams and presenting to examiners.
Ability to lead influence and motivate individuals and teams. Skilled in holding people accountable and establishing high standards of excellence.
Executive presence with an ability to influence and work handson with other crossfunctional team leaders such as lawyers engineers product managers data analysts operations analysts in improving compliance processes and systems.
Experience leading diverse teams in a complex matrixed organization. Deep experience and knowledge of traditional money laundering and financing typologies
Circle is on a mission to create an inclusive financial future with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors including but not limited to: relevant experience skill set qualifications and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally Circle participates in the EVerify Program in certain locations as required by law.
Should you require accommodations or assistance in our interview process because of a disability please reach out tofor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
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Required Experience:
Exec
Employment Type
Full-Time
