Portal MaintenanceCollection Associate

About Us:

S.A. Comunale has been a local industry leader for endtoend mechanical fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength unmatched bonding capability an awardwinning safety program and largescale purchasing power.

With 12 locations and over950 employees including 600 skilled tradesmen throughout Ohio Pennsylvania New Jersey Maryland and West Virginia S.A. Comunale can work in virtually every market sector and facility type.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Maintain customer portals.
• Responsible for service new customer setup.
• Direct portal customer contact including preparing required customer documentation.
• Assist collection of service ticket invoices.
• Collaborate with A/R team members to assist payments and resolve any outstanding portal issues.
• Maintain weekly portal note imports that provide payment status for A/R team.
• Communicate with A/R analysts on any rejected invoices that involve portals that are currently managed.
• Periodically serve as an additional resource for the indexing team.
• Ensure that all portal entry customers and tasks are documented and up to date with an approved SOP.
• Assigned additional projects or tasks as needed.
• Communicate with personnel to resolve issues related to invoicing.
• Work with senior team members to resolve customer rejections.
• Research and uncover root cause analysis for billing discrepancies and communicate effectively with the department to ensure accurate billing as well as identify areas for improvement within the billing process.
• Other miscellaneous duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required.
• At least one year of related collection experience is required.
• Minimum 2 years experience in a similar billing role is a plus.
• Excellent customer service skills are required.
• Demonstration of a positive attitude is required.
• Building positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Demonstrating commitment to company values is required.
• Excellent organizational skills are required.
• Ability to followup on tasks and assignments in a timely manner is required.
• Excellent written and verbal communications skills are required.
• Ability to prioritize in a fastpaced multitask environment is required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Complying with all operating policies procedures executed Plans and Programs is required.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate cooperate and collaborate with multiple levels of employees government agencies customers vendors and suppliers.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit see talk walk reach with hands and arms and hear. The employee is regularly required to use hands to finger handle or feel objects tools or controls. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus. The strength rating for this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to life carry push pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Operation of a computer telephone visual aid equipment hand calculator mailroom cart and copiers/fax machine is required. Understanding simple math financial reports legal documents simple memos and business letters is required. Writing simple memos summaries and business letters is required.

Required Experience:

IC