Supervisor Case Management
Supervisor Case Management
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1 Vacancy
Job Description
Expected Semimonthly Salary:
$3032.51Work where your work matters. Work at CCRC.
CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community wellbeing. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical nonprofit. We are 900 people strong and growing!
General Summary:
Under minimal supervision the Case Management Supervisor oversees technical administrative and program support while ensuring exemplary customer service is provided to parents providers and community members. This role is responsible for managing staff performance workflow and development through coaching training and performance evaluations. The Case Management Supervisor exercises independent judgment in completing assigned tasks in alignment with agency policies standards and funding requirements. Additionally the Case Management Supervisor collaborates with various program departments serving as a liaison between teams collecting and analyzing activity data preparing reports attending meetings and handling special projects. This position also represents the Program Manager as needed.
Essential Duties and Responsibilities:
Within a team environment this position will perform the following responsibilities:
Direct Supervision & Leadership 80
- Provide direct supervision and manage direct reports in a team environment that facilitates positive and collaborative interactions.
- Coordinate scheduling and completion of program enrollments (i.e. CalWORKs Alternative Payment Program FCCHEN etc. of all qualified families ensuring required number of enrollments are conducted according to Title 5 regulations.
- Train or coordinate training of new staff and provide retraining as needed for other staff in customer service and program procedures; ensure staff have opportunities to shadow and learn the material.
- Review and document trainees competencies error rates and benchmark progression/completion of monthly or required more frequent basis following the prescribed protocol of the trainee program:
- Review error rate to ensure direct supervisors are consistent in the evaluation of error rates and reports findings to manager.
- Collaborates with Quality Assurance Team to ensure assessment of the trainees is in alignment with audit protocols.
Document Processing & Data Entry 20
- Ensure the proper maintenance of family case files by periodically reviewing work processed by case management staff and by utilizing established quality assurance file review methods.
- Serve as Case Specialist for sensitive and/or confidential cases (Division 2 cases) and perform timely and compliant certifications for the families assigned.
- Monitor CCRCs Eligibility List and coordinate income screenings orientations and enrollments in the Alternative Payment program for qualifying families.
Job Specifications:
Minimum Required
- Education & Experience:
- High School Diploma with 7 years of industry experience including 1 year in a leadership role or
- Associates degree with 5 years of industry experience including 1 year in a leadership role or
- Bachelors degree with 3 years of industry experience including 1 year in a leadership role or
- An equivalent combination of education and experience that supports successful performance in the role
- Experience in case management required.
- Travel: This position requires 10 travel. Travel may involve driving to other facilities to meet with vendors provide facilities support setup deliver supplies and CCRC sponsored events. Staff may choose any mode of transportation (driving walking bicycling carpooling etc. to arrive to and depart from the location where attendance is required. Should a staff member choose to drive the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance current California Drivers License and receiving DMV clearance.
- Work Schedule: This position is full time hybrid schedule; may work a nontraditional schedule (i.e. weeknights and weekends) as needed.
- Work environment: Office work environment; ambient temperature moderate noise levels indoor.
- Background & Health Clearance Requirements: Background check required. As a grantfunded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
- Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90.
- Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93
- MVR / DMV clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
- Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341
- CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866
- Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995
Review the job flyer for all the job details requirements and benefits: CM Supervisor
At CCRC passion and meaningful work is rewarded! We offer employees:
- Competitive compensation package
- Robust benefit offerings Medical Dental Vision and Voluntary Life Insurance
- Basic Life Insurance and Long Term Disability paid for by CCRC
- Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100 vesting
- Generous Time Off PolicyVacation and Sick Time Holidays and Paid Winter Break
- Opportunities for learning and professional development including education reimbursement
- Employee Assistance and Wellness Programs
- 501(c) 3 designationYou can apply for Public Service Loan Forgiveness!
We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.
Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative atext. 6599 or email them at
Required Experience:
Manager
Employment Type
Full-Time
