Tier I Technical Support Analyst-Temporary
Tier I Technical Support Analyst-Temporary
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Job Description
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This is a Temporary position onsite at our Auburn office. Temporary positions are not eligible for benefits.
SET THE COURSE
The Temporary Tier I Support Technician performs a variety of tasks associated with providing end user software hardware and network support for retail restaurant and corporate locations. Documents tracks and monitors problems to ensure timely resolution.
BE THE ISLAND GUIDE
Provide 1st level technical support (phone email and in person) for retail restaurant and corporate locations.
Ensure the timely resolution of assigned Helpdesk tickets
Receive trouble reports from users and/or network alarms.
Assign initial severity level for incidents.
Involve appropriate Tier II and III support resources for incident resolution.
Inform user groups of incident occurrences and provide periodic status and resolution ETA
Troubleshoot resolve and document end user help requests for desktop laptop and peripheral problems
Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups.
Install maintain and configure customer hardware and software for PC MAC network printers and other network devices.
Other duties as required that may occasionally be necessary to support facilities.
ESSENTIALS FOR LIFE IN PARADISE
High school diploma required.
CompTIA A certification or comparable experience required
1 years experience working with computer hardware and software in a Microsoftnetworked computer environment.
Experience working with a Macintosh a plus.
Multiple factors will vary the applicable rate of pay for this role including an individuals experience knowledge and skillset as well as work location and available budget.
Rate Range: $21.00 to $27.00 per hour
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decisionmaking or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .
Tommy Bahama participates in EVerify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Required Experience:
IC
Employment Type
Part-Time
